Yovani Giron Patino
Phoenix
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
CenterWell Senior Primary Care
08.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ensured medical needs for patients have been met by communicating with provider and medical assistants
Online Grocery Associate
Walmart
05.2023 - 04.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Cook
Sonic
12.2021 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook/Cashier
Buffalo Wild Wings GO
03.2020 - 07.2020
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
Bachelor - Mechanical Engineering
Arizona State University
Tempe, AZ05-2027
Washington High School
Phoenix, AZ05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Schedule and Document management
- Typing speed 70 WPM
- Mail distribution
- Sales experience
- Customer service expertise
- Strong interpersonal skills
Certification
- Certified SOLIDWORKS associate (CSWA) - December 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
CenterWell Senior Primary Care
08.2024 - 08.2025
Online Grocery Associate
Walmart
05.2023 - 04.2024
Cook
Sonic
12.2021 - 04.2022
Cook/Cashier
Buffalo Wild Wings GO
03.2020 - 07.2020
Bachelor - Mechanical Engineering
Arizona State University
Washington High School
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