Summary
Overview
Work History
Education
Skills
Timeline
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Ysette Higgins

Green Valley

Summary

Detail-oriented professional with strong listening skills and a moderate typing speed, experienced in quality assurance. Proven track record providing exceptional customer service. Committed to excellence in all aspects of administrative support.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

Medical Transcriber/Editor

Concentra Medical Center
09.1997 - 03.2013
  • Performed thorough quality control checks on completed transcriptions to ensure accuracy and consistency in medical records.
  • Enhanced accuracy of medical records by transcribing dictated reports and ensuring correct terminology usage.

Accounts Receivable Clerk

Concentra Medical Centers
06.1994 - 08.1997
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Receptionist/Medical Records Clerk

Occupational Health Centers
04.1989 - 05.1994
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean.

Education

High School Diploma -

Cholla High School
Tucson, AZ

No Degree -

University of Arizona
Tucson, AZ

No Degree -

Pima Community College
Tucson, AZ

Skills

  • Strong listening skills
  • Sufficient typing speed
  • Strong work ethic
  • Continuous learning attitude

Timeline

Medical Transcriber/Editor

Concentra Medical Center
09.1997 - 03.2013

Accounts Receivable Clerk

Concentra Medical Centers
06.1994 - 08.1997

Receptionist/Medical Records Clerk

Occupational Health Centers
04.1989 - 05.1994

High School Diploma -

Cholla High School

No Degree -

University of Arizona

No Degree -

Pima Community College

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Ysette Higgins