YULISSA JAQUEZ
Buckeye
Summary
A motivated and dedicated employee with an entry-level bachelor's degree in sociology, garnering a strong educational and professional background in child and family evaluation. Excellent client assessment skills and abilities to locate and promote appropriate community services for clients. Seeking to leverage my background with education with a progressive company.
Overview
4
4
years of professional experience
Work History
Crisis Specialist
Solari
Tempe
01.2026 - 04.2026
- Responded to high-volume incoming calls, texts, and chats from individuals in
- cmotional crisis, providing immediate support and de-escalation.
- • Conducted thorough suicide risk assessments, evaluating idcation, intent, and
- access to means, to determine appropriate intervention levels.
- • Developed and implemented personalized safety plans, identifying coping
- strategies, support networks, and emengency resources
- • Utilized trauma-informed and culturally competent practices to support diverse
- populations, including LGBTQ+, youth, and survivors of abuse.
Intake Specialist
Department of Child Safety
Phoenix
11.2022 - 12.2025
- Received calls from various sources describing child abuse, or adult protection
- Documented caller concerns in the State automated
- databases, utilize Enhanced Screening fools t o solicit specific information
- Facilitated timely review and screening decisions of all Referrals created or
- received by the Hotline
- Worked cooperatively with law enforcement partners, medical personnel, and
- other professionals to address child and adult protection concerns
- Accessed various databases for research purposes; confirm subjects names, dates
- of birth, addresses, telephone numbers and current location
Shelter Assistant
Umom New Day Centers
Phoenix
03.2022 - 10.2022
- Assisted participants in completing check-in and check-out processes.
- Memorized building participants to welcome and noted unfamiliar individuals.
- De-escalated conflict in a safe and appropriate manner, responding to crisis as
- necessary by contacting on-call leadership, police, fire department and/or crisis
- as needed.
- Engaged participants when appropriate to connect them with resources and case
- management.
- Monitored shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
Education
Bachelor Of Sociology - Sociology
Grand Canyon University
Phoenix, AZ, United StatesHigh School Diploma -
South Ridge High School
Phoenix, AZ, United StatesSkills
- Crisis intervention
- Risk assessment
- Stress management
- Proficient in Microsoft
References
- Katherine, Cervantez, Shelter Assistant Supervisor, kcervantez@umom.org, 6232199385, UMOM New Day Centers
- Jocelyn, Mejia, Shelter Assistant, jmejia@umom.org, 4808536222, UMOM New Day Centers
- Akindele, Abosedde, Supervisor, Akindelea@azdes.gov, 4802360050, DCS
Timeline
Crisis Specialist
Solari
01.2026 - 04.2026
Intake Specialist
Department of Child Safety
11.2022 - 12.2025
Shelter Assistant
Umom New Day Centers
03.2022 - 10.2022
Bachelor Of Sociology - Sociology
Grand Canyon University
High School Diploma -
South Ridge High School