Yunis Gurbanli
Baku
Summary
Hospitality professional with a focus on guest satisfaction, team leadership, and operational efficiency. Skilled in problem-solving and cost control to drive performance and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Wyndham Hotel
08.2024 - Current
- Oversaw daily hotel operations across all departments.
- Ensured high guest satisfaction and service quality.
- Managed budgets, staff performance, and vendor relations.
- Implemented efficiency and cost-control initiatives.
Front Office Manager
Courtyard by Marriott
01.2024 - 07.2024
- Led front desk team and daily operations.
- Ensured high guest satisfaction and smooth check-in/out.
- Handled reservations, complaints, and staff scheduling.
- Coordinated with departments for seamless service.
Assistant Front Office Manager
Courtyard by Marriott
04.2023 - 12.2023
- Supported front office operations and team supervision.
- Assisted with guest services, check-in/out, and issue resolution.
- Helped manage staff scheduling and training.
- Coordinated with departments to ensure smooth service.
Front Office Supervisor
Courtyard by Marriott
05.2022 - 03.2023
- Supervised front desk staff and daily operations.
- Ensured excellent guest service and smooth check-in/out.
- Handled escalated issues and trained new team members.
- Coordinated with other departments for efficient service.
Front Office Supervisor
Park Inn by Radisson
06.2021 - 04.2022
Assistant Front Office Manager
Modern Hotel
12.2020 - 05.2021
Front Office Supervisor
Pullman Hotel
09.2019 - 10.2020
Guest Service Agent
Marriott Boulevard
03.2017 - 09.2019
- Welcomed guests and handled check-in/out.
- Responded to inquiries and resolved issues promptly.
- Managed reservations and provided local information.
- Ensured a positive guest experience.
At Your Service & Migration Agent
Marriott Boulevard
04.2016 - 02.2017
- Managed incoming calls and guest requests.
- Directed calls and provided accurate information.
- Assisted with reservations and service coordination.
- Ensured prompt and courteous guest support.
Guest Service Agent
Teatro Boutique
04.2015 - 03.2016
Guest Service Agent
12 INN Boulevard Hotel
12.2014 - 03.2015
Guest Service Agent
Happy Inn Hotel
06.2012 - 02.2013
Education
Bachelor of Science - Chemical Technology
Azerbaijan State Oil Academy
Baku, Azerbaijan06-2013
Skills
Staff Leadership & Development
Guest Satisfaction & Service Quality
Problem Solving & Decision Making
Certification
Train the Trainer
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Timeline
Operations Manager
Wyndham Hotel
08.2024 - Current
Front Office Manager
Courtyard by Marriott
01.2024 - 07.2024
Assistant Front Office Manager
Courtyard by Marriott
04.2023 - 12.2023
Front Office Supervisor
Courtyard by Marriott
05.2022 - 03.2023
Front Office Supervisor
Park Inn by Radisson
06.2021 - 04.2022
Assistant Front Office Manager
Modern Hotel
12.2020 - 05.2021
Front Office Supervisor
Pullman Hotel
09.2019 - 10.2020
Guest Service Agent
Marriott Boulevard
03.2017 - 09.2019
At Your Service & Migration Agent
Marriott Boulevard
04.2016 - 02.2017
Guest Service Agent
Teatro Boutique
04.2015 - 03.2016
Guest Service Agent
12 INN Boulevard Hotel
12.2014 - 03.2015
Guest Service Agent
Happy Inn Hotel
06.2012 - 02.2013
Bachelor of Science - Chemical Technology
Azerbaijan State Oil Academy
Similar Profiles
Cervando Avila JrCervando Avila Jr
Front Desk Receptionist at Wyndham HotelFront Desk Receptionist at Wyndham Hotel
Megan HensonMegan Henson
Housekeeper at Wyndham HotelHousekeeper at Wyndham Hotel
Katherine Alexa Coco MorilloKatherine Alexa Coco Morillo
Line Cook at Wyndham HotelLine Cook at Wyndham Hotel
ADILA SHIRINOVAADILA SHIRINOVA
Accountant at STP-AH LLCAccountant at STP-AH LLC
Shamil HajiliShamil Hajili
Laboratory Chemist at SGSLaboratory Chemist at SGS