Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuritzy Marquez

Phoenix

Summary

Dynamic RMA Specialist at Solera with a proven track record in enhancing customer satisfaction through expert problem-solving and effective communication. Recognized for exceeding performance metrics and driving operational efficiency, I excel in collaborative environments and possess strong analytical skills to tackle complex challenges. Committed to delivering quality results and fostering teamwork. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

5
5
years of professional experience

Work History

RMA Specialist

Solera
04.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • e.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Collected, arranged, and input information into database system.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Warehouses Associate

Corporate Job Bank
11.2020 - 10.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 40pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Strapped items down over protective padding to secure throughout transportation.

Education

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Westgate Community College
Phoenix

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2018

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Performance metrics
  • Improvement plans
  • Performance management
  • Workflow optimization
  • Professional demeanor
  • Organizational development
  • Adaptability
  • Inventory management
  • Time management abilities
  • Strategic planning
  • Professionalism
  • Goal setting
  • Customer relationship management
  • Adaptability and flexibility
  • Operational efficiency
  • Effective communication
  • Teamwork
  • Team leadership
  • Process analysis
  • Issue research
  • Reliability
  • Project planning
  • Data analysis
  • Team building
  • Relationship building
  • Problem-solving abilities
  • Written communication
  • Organizational skills
  • Multitasking Abilities
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual

Timeline

RMA Specialist

Solera
04.2022 - Current

Warehouses Associate

Corporate Job Bank
11.2020 - 10.2021

Maricopa Community Colleges, Paradise Valley Community College

Maricopa Community Colleges, Glendale Community College

Westgate Community College

High School Diploma -

Maryvale High School

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Yuritzy Marquez