Yves Gasana
Goodyear
Summary
Organized Senior moderator with 3 years of experience in content moderation. Trained in leadership and offering meticulous eye for scheduling and proofreading details. Innovative problem-solver with approachable attitude and insightful critical thinking abilities.
Overview
4
4
years of professional experience
Work History
Clinical Nurse Assistant
North Mountain Medical And Rehab
10.2023 - Current
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Enhanced patient recovery through diligent monitoring and timely intervention.
- Streamlined communication among healthcare team members for optimal patient outcomes.
- Assisted patients with daily activities, promoting independence and overall wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Customer Service Representative
FedEx
04.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Content Review Analyst
Tech Firefly
09.2022 - 02.2023
- Improved content quality by meticulously reviewing and analyzing user-generated submissions.
- Enhanced user experience through timely identification and resolution of content-related issues.
- Collaborated with cross-functional teams to develop comprehensive content review strategies and guidelines.
- Streamlined content review processes, resulting in increased efficiency and accuracy of reviews.
Content Moderator
Conectys
02.2021 - 12.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from tik tok platform.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Content Curator
Tech Mahindra
05.2022 - 09.2022
- Enhanced user experience by curating high-quality content tailored to audience preferences.
- Boosted website traffic by consistently delivering engaging and shareable articles and multimedia content.
- Managed a diverse content mix, balancing evergreen topics with timely news stories for optimal reader engagement.
- Ensured brand consistency in all curated materials, maintaining a unified voice and message across platforms.
Medical Laboratory Technologist
Infectious Diseases Institute
11.2019 - 12.2021
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
Education
Bachelor of Science - Biomedical Sciences
Makerere University
Uganda01.2020
Skills
- Critical Thinking
- Time Management
- Active Listening
- Medical Terminology
- Creative Thinking
- Social Media Knowledge
- Data Interpretation
- Analytical Mindset
- Strong Communication
- Adaptability
- Problem Solving
- Task Prioritization
- Quality Assurance
- Content Analysis
- Computer Literacy
- Attention to Detail
- Decision Making
Languages
French
Native or Bilingual
English
Native or Bilingual
lu
Timeline
Clinical Nurse Assistant
North Mountain Medical And Rehab
10.2023 - Current
Content Review Analyst
Tech Firefly
09.2022 - 02.2023
Content Curator
Tech Mahindra
05.2022 - 09.2022
Customer Service Representative
FedEx
04.2021 - 10.2023
Content Moderator
Conectys
02.2021 - 12.2022
Medical Laboratory Technologist
Infectious Diseases Institute
11.2019 - 12.2021
Bachelor of Science - Biomedical Sciences
Makerere University
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