Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yvonne Perez

Litchfield Park

Summary

Dynamic bartender with a proven track record at Hutch Kitchen and Cocktails, excelling in customer service and multitasking. Skilled in beverage preparation and staff training, I fostered a loyal clientele through engaging interactions and efficient service. Committed to maintaining cleanliness and enhancing guest experiences in high-volume environments.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Qualified Beertender with robust background in hospitality and knowledge of all types of beers. Demonstrated skills in customer service and inventory management.

Capable Beertender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Craft Brewery establishments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Server Shift Leader

Hutch Kitchen and Cocktails
02.2022 - 04.2023
  • Learned and implemented safety protocols for bar operations.
  • Assisted in preparing and serving beverages to customers efficiently.
  • Maintained cleanliness and organization of bar area consistently.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed knowledge of drink recipes and menu offerings quickly.
  • Engaged with customers to enhance their experience at the bar.
  • Supported inventory management by tracking supplies and placing orders when needed.
  • Adapted to varying customer preferences to provide personalized service.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Bartender/Server Assistant

Jicky Jacks Bar and Grill
09.2019 - 02.2022
  • Mixed and served beverages based on customer preferences and established recipes
  • Maintained cleanliness and organization of bar area to ensure optimal service efficiency
  • Assisted in inventory management by tracking stock levels and placing orders as needed
  • Provided excellent customer service by engaging patrons and addressing inquiries promptly
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to resolve order discrepancies and enhance service quality.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Beertender

Culture Brewing CO.
10.2017 - 05.2019
  • Provided exceptional customer service to enhance guest experience and foster repeat business.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering processes.
  • Trained new staff on beverage preparation techniques, bar equipment usage, and customer interaction best practices.
  • Implemented efficient workflow processes that improved speed of service during peak hours.
  • Participated in staff training sessions to continuously improve product knowledge and service skills.
  • Operated cash register accurately, managing transactions for seamless checkout process.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

High School Diploma -

Maryvale High School
Phoenix
05-1998

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Professional appearance
  • Service-oriented mindset
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Classic cocktails
  • Food running
  • Staff management

Certification

  • Certified Beer Server, Cicerone - online course
  • Cicerone Certified Level 1&2 Training - online course

Timeline

Bartender/Server Shift Leader

Hutch Kitchen and Cocktails
02.2022 - 04.2023

Bartender/Server Assistant

Jicky Jacks Bar and Grill
09.2019 - 02.2022

Beertender

Culture Brewing CO.
10.2017 - 05.2019

High School Diploma -

Maryvale High School

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Yvonne Perez