YVONNE PEREZ
Avondale
Summary
Compassionate Orthodontic Assistant known for high productivity and efficiently completing tasks. Skilled in patient care, dental equipment sterilization, and orthodontic procedure support. Excel at communication, teamwork, and adaptability, ensuring smooth operations in fast-paced environments. Committed to providing exceptional care and support to both patients and dental professionals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
New Image Orthodontics
Glendale
11.2016 - 07.2025
- Assisted orthodontist during patient procedures and treatments.
- Prepared and sterilized dental instruments for optimal patient safety.
- Educated patients on proper oral hygiene techniques and appliance care.
- Managed patient records and scheduled appointments efficiently.
- Collaborated with team members to enhance workflow and patient comfort.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Maintained sterilization of instruments according to OSHA standards.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Recorded treatment information in patient records.
- Utilized dental software to update patient records and process digital images.
Teacher
Brighter Angels
Avondale
08.2015 - 03.2016
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Organized and participated in school events to foster community engagement.
- Maintained effective communication with parents regarding student performance and behavior.
- Maintained a safe and orderly learning environment for all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Utilized technology-based learning tools to enhance classroom instruction.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Received recognition for contributions to innovative concepts in classroom instruction.
Customer Service Representative Supervisor
Best Buy customer service
Phoenix
08.2014 - 02.2015
- Supervised customer service team to enhance service quality and efficiency.
- Trained staff on Best Buy policies and customer interaction techniques.
- Resolved escalated customer issues through effective communication and problem-solving.
- Resolved escalated customer complaints promptly and professionally.
- Promoted clean, safe, friendly work environment for employees and guests.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Developed strategies for improving customer relations, such as creating a customer loyalty program and using customer feedback surveys.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
Dental Assistant -
CARRINGTON COLLEGE
Phoenix, AZGED -
University of Phoenix
Skills
- Analytical and problem-solving abilities
- Collaboration talent
- Leadership experience
- Dependable
- Organized multitasker
- Quick learner
- People skills
- Communication
- Basic computer skills
- Dentrix
- Scheduling appointments
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Internet Explorer
- Presentation software
- Spreadsheets
- Word processing
- Downloading
- Sterilization
- Disinfecting
- Sealants
- Impressions
- Pouring stone models
Certification
- CPR and First Aid
- X-ray certified
- HIPAA certified
- OSHA certified
Timeline
Orthodontic Assistant
New Image Orthodontics
11.2016 - 07.2025
Teacher
Brighter Angels
08.2015 - 03.2016
Customer Service Representative Supervisor
Best Buy customer service
08.2014 - 02.2015
Dental Assistant -
CARRINGTON COLLEGE
GED -
University of Phoenix