Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Yzamar Montes Amaya

Mesa

Summary

A dynamic Shift Manager with a proven track record at McDonald's Restaurant, I excel in customer service and decision-making. Expert in training employees and enhancing team performance, I significantly uphold company standards. Skilled in cash handling and inventory control, my leadership boosts sales strategies and ensures quality service.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
04.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Bachelor of Science - Management

Arizona State University
AZ
05-2028

High School Diploma -

Skyline Highschool
Mesa, AZ
05-2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Inventory control
  • Hiring and recruiting
  • Sales strategies

Accomplishments

  • Became head department of kitchen in less than 3 months
  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's Restaurant
04.2022 - Current

Bachelor of Science - Management

Arizona State University

High School Diploma -

Skyline Highschool

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Yzamar Montes Amaya