Zach Vincent-Moore

- Full Theater Management (Supervised several dozens of employees at once).
- Supervision over various key departments: i.e. Auditing, Maintenance, Food & Beverage, Operations, and HR.
- Responsible for ensuring building operations exceeded expectations at all times
- Responsible for ensuring guest experience exceeded expectations at all times
- Responsible for ensuring a welcoming and hospitable environment remained consistent with no exceptions
- Responsible for ensuring employee/team moral remained exemplary at all times
- Responsible for training, NEO's, orientations, payroll, and any human resources concerns/acclamations

- Controlled costs to keep business operating within budget and increase profits.

- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

- Oversaw inventory management, optimizing stock levels, and reducing waste.

- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

- Improved guest satisfaction scores by overhauling guest service protocols and training staff in customer engagement techniques.

- Managed and motivated employees to be productive and engaged in work.

- Accomplished multiple tasks within established timeframes.