Zach Walker
Scottsdale
Summary
Enthusiastic and hardworking individual with hands-on experience in golf operations. Delivers outstanding customer service to members and guests. Known for strong work ethic, attention to detail, and a genuine passion for golf. Maintains focus and positive attitude in stressful or high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Operations
The Estancia Club
10.2024 - Current
- Managed over 400 golf bags, ensuring timely and efficient service for over 270 members and guests during peak operations.
- Oversaw the maintenance and staging of a fleet of over 80 golf carts, supporting smooth daily operations.
- Maintained and restocked a practice facility supporting up to 24 golfers simultaneously, ensuring availability of range balls daily.
- Supported execution for member tournaments annually, delivering high-quality service for up to 100 participants per event.
- Ensured completion of daily operational tasks, including cart staging, bag drop management, and post-round clean-up, contributing to operational excellence.
- Addressed member and guest needs promptly, maintaining a high satisfaction rate and contributing to the club’s reputation for exceptional service.
- Quickly address member and guest needs or challenges to maintain satisfaction and uphold the club’s excellence.
- Thrived in a fast-paced environment, balancing multiple tasks and adapting to evolving member requests to maintain high service standards.
PGA Internship
Morris County Golf Club
05.2024 - Current
- Jonas, ForeTees, and Golf Genius experience.
- Working and organizing a large bag room.
- Assisted in golf cart preparation and staging.
- Club repairing.
- Booked tee time reservations, check-ins, and other tasks in the golf shop.
- Washing practice balls, filling the range, and clearing our practice greens.
- Made sure our indoor facility was set up correctly and clean along with trackman work.
- Experience in the picker.
- Repairing / replacing divots and maintaining the turf at the range.
- Priced and staged different items around the Professional Shop.
Front of House Manager
Millwood Golf and Racquet Club
06.2022 - 04.2024
- Constant communication with members and being present at events or busy nights to not only help with networking / knowledge efforts but to listen to members on how things were going and what could improve.
- Improving scheduling efforts while making sure all employees are happy.
- Dealing with inventory control and making sure everything is stocked and plentiful ahead of time. (All on the beverage side, the head chef deals with all food)
- Heavily helping with marketing efforts such as pictures and videos of the different holes on the golf course and new / improved features of the bar and grille menu or drinks.
- Managed daily checklists and delegated assignments to keep restaurant professional and customer-ready.
- Thoroughly improved clubhouse success through clubhouse efforts such as adding "event nights" (wine / whiskey and cigar club, masters tournament promotions, march madness brackets with the clubhouse, setting up tournaments for the clubs, etc.)
Education
Associate of Applied Science - Marketing
Ozarks Technical Community College
Springfield, MO12-2023
Skills
- Communication
- Organization
- Course Management
- Course Maintenance
- Work Ethic
- Approachability
- Customer Service
- Time Management
Certification
PGM - Associates Program (In Progress)
Timeline
Outside Operations
The Estancia Club
10.2024 - Current
PGA Internship
Morris County Golf Club
05.2024 - Current
Front of House Manager
Millwood Golf and Racquet Club
06.2022 - 04.2024
PGM - Associates Program (In Progress)
Associate of Applied Science - Marketing
Ozarks Technical Community College
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