Zachary Albert
Glendale
Summary
Dynamic professional with a strong background in operations management and team training. Demonstrated ability to improve workflow efficiency and resolve customer issues, leading to increased sales and enhanced service delivery. Committed to fostering a high-performance team culture.
Overview
7
7
years of professional experience
Work History
Heritage Pool Supply Operations Manager
Omar Galindo
Tempe
02.2021 - Current
- Managed daily operations and workflow efficiency across multiple departments.
- Led team meetings to ensure clear communication and alignment on goals.
- Coordinated training programs for new staff to enhance skills and knowledge.
- Monitored inventory levels and ordered supplies to maintain operational readiness.
- Resolved customer inquiries and issues to maintain high service standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Increased store sales above target each quarter by analyzing daily sales and creating action plans.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Achieved growth in sales.
- Operated forklifts to move materials within the warehouse efficiently.
- Trained new employees on safe forklift operation and warehouse procedures.
- Conducted safety audits to identify hazards and ensure compliance with regulations.
Great White Grills Manager
Mike Swiderski
El Mirage
01.2019 - 01.2021
- Managed daily warehouse operations, ensuring efficient inventory management.
- Trained staff on safety protocols and proper equipment usage.
- Implemented organization systems for optimal space utilization in storage areas.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Prepared surfaces by cleaning, leveling, and applying backer board.
- Mixed and applied mortar for tile setting according to specifications.
- Cut tiles to fit around edges and corners using wet saws.
- Maintained tools and equipment in safe, working condition daily.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
Education
High School Diploma -
Millennium High School
Goodyear, AZ03-2020
Skills
- Operations management
- Workflow optimization
- Inventory control
- Safety audits
- Team training
- Customer relationship management
- Problem solving
- Time management
- Vehicle operation
- Multitasking Abilities
- Leadership
- Customer service
Timeline
Heritage Pool Supply Operations Manager
Omar Galindo
02.2021 - Current
Great White Grills Manager
Mike Swiderski
01.2019 - 01.2021
High School Diploma -
Millennium High School