Zachary Brooks
Phoenix,AZ
Summary
Highly motivated Powersports Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Optical Gallery Arizona
01.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Sales Associate
RideNow Powersports
08.2023 - 01.2024
- Assist guests through the purchase process (greeting, selection, numbers, negotiations, financing, and delivery) ensuring their time with us is easy and stress free!
- Sell the passion and excitement of powersports to our customers
- Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans
- Patiently and persistently follow up on all prospects and customers, using proactive sales techniques
- Follow a well structured sales process (that works)
- Maintain the showroom and display of motorcycles in a manner appealing to customers
- Enter data into our CRM on all client information and interactions
- Stay up-to-date with our brands, product knowledge, company information, and company-wide events, truly becoming a resource to our customer base
- Perform other related duties as assigned
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Nash Powersports
11.2021 - 08.2023
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other stores
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assist guests through the purchase process from start to finish ensuring their time with us is easy
- Sell the passion and excitement of powersports to our customers
- Work hand in hand with our Parts and Service departments to achieve a smooth and satisfactory customer experience
- Patiently and persistently follow up on all prospects and customers
- Work side by side with a veteran Floor Manager throughout the sales process
- Receive training from a collection of senior managers and sales resources to achieve success out on the sales floor
- Maintain the showroom and display of motorcycles in a manner appealing to customers
Sales Associate
Ride Now Powersports
03.2020 - 04.2021
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Helped customers locate products and checked store system for merchandise at other stores
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assist guests through the purchase process from start to finish ensuring their time with us is easy
- Sell the passion and excitement of powersports to our customers
- Work hand in hand with our Parts and Service departments to achieve a smooth and satisfactory customer experience
- Patiently and persistently follow up on all prospects and customers
- Work side by side with a veteran Floor Manager throughout the sales process
- Receive training from a collection of senior managers and sales resources to achieve success out on the sales floor
- Maintain the showroom and display of motorcycles in a manner appealing to customers
Sales Associate
Nash Powersports
01.2018 - 03.2020
- Helped customers locate products and checked store system for merchandise at other stores
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assist guests through the purchase process from start to finish ensuring their time with us is easy
- Sell the passion and excitement of powersports to our customers
- Work hand in hand with our Parts and Service departments to achieve a smooth and satisfactory customer experience
- Patiently and persistently follow up on all prospects and customers
- Work side by side with a veteran Floor Manager throughout the sales process
- Receive training from a collection of senior managers and sales resources to achieve success out on the sales floor
- Maintain the showroom and display of motorcycles in a manner appealing to customers
Optician
Luxottica
04.2015 - 07.2016
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Optical Technician
America's Best Contacts And Eyeglasses
03.2014 - 03.2015
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Prepared and administered medications to patients as prescribed by optometrist.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
Full-Stack Web Development
Arizona State University
Tempe, AZ06.2024
High School Diploma - High School
Sandra Day O'connor High School
Glendale, AZ05.2014
Skills
- Multitasking Strengths
- Sales Expertise
- Customer Service
- Teamwork and Collaboration
- Refraction techniques
- Javascript
- HTML
- CSS
- Responsive design
- Programming
- Web development projects
- UI and UX prototyping
- Web Technologies: AngularJS, jQuery, Bootstrap
- Databases
- Code debugging
- JavaScript expertise
- Website Updating
- API Integration
- Debugging and testing
- Troubleshooting
- Programming Languages
- Server-side scripting
- Wireframe development
- CSS proficiency
- Database Development
- Front-End Development
- Python
- SQL
- MySQL
- Project Coordination
- Object-Oriented Programming
- React
- JSON
Timeline
Optometric Technician
Optical Gallery Arizona
01.2024 - Current
Sales Associate
RideNow Powersports
08.2023 - 01.2024
Sales Associate
Nash Powersports
11.2021 - 08.2023
Sales Associate
Ride Now Powersports
03.2020 - 04.2021
Sales Associate
Nash Powersports
01.2018 - 03.2020
Optician
Luxottica
04.2015 - 07.2016
Optical Technician
America's Best Contacts And Eyeglasses
03.2014 - 03.2015
Full-Stack Web Development
Arizona State University
High School Diploma - High School
Sandra Day O'connor High School
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