Zachary Macklin
SilverRock Inc.
Marana
Summary
Results-driven Auto Claims Adjuster with proficiency in claims handling, policy interpretation, and conflict resolution. Proven ability to document findings and train others, ensuring efficient claims processes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
5
years of professional experience
Work History
Auto Claims Adjuster - Warranty
2 Years 8 Months- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Evaluated auto claims to determine liability and coverage based on policy provisions.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Documented all findings in concise reports.
- Trained junior adjusters on claims procedures and best practices for effective case management.
Automotive Technician
10 Months- Performed routine maintenance tasks, including oil changes, tire rotations, and brake inspections.
- Trained new technicians on proper repair techniques and use of shop equipment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Automotive Service Advisor
1 Year 8 Months- Coordinated service appointments and managed workflow to optimize customer satisfaction.
- Utilized dealership management software for scheduling, billing, and tracking service history.
- Developed strong relationships with customers through effective communication and follow-ups.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Automotive Technician
1 Year 8 Months- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted thorough inspections to ensure vehicle safety standards were consistently met before returning to customers.
- Ensured compliance with safety protocols while executing automotive repairs and maintenance services.
- Assisted in maintaining an organized workspace to enhance operational efficiency and reduce downtime.
Education
High School Diploma
Skills
Claims handling
Auto claims evaluation
Policy interpretation
Damage assessment
Claims process explanation
Claims communication
Analytical thinking
Conflict resolution
Relationship building
Claims negotiation
Timeline
Auto Claims Adjuster - Warranty
SilverRock Inc.
11.2023 - Current
Automotive Technician
Chapman Acura
01.2023 - 11.2023
Automotive Service Advisor
Jack Furrier Tire & Auto Care
04.2021 - 12.2022
Automotive Technician
Jack Furrier Tire & Auto Care
04.2021 - 12.2022
Sahuarita High School
High School Diploma