Zachary Munoz
Tucson
Summary
Motivated and adaptable worker with hands-on experience in customer service, retail, and delivery. Skilled in problem-solving, communication, and teamwork, with a proven ability to thrive in fast-paced environments. Quick learner with a strong focus on efficiency, accuracy, and delivering excellent customer experiences. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Amazon Customer Service
02.2025 - 07.2025
- Assist customers with package pickups, returns, and locker-related services in a fast-paced retail environment.
- Provide excellent customer service by answering questions and resolving issues efficiently.
- Process incoming shipments and organize packages for easy access and quick retrieval.
- Follow safety protocols and company procedures to ensure smooth day-to-day operations
Delivery Driver
DoorDash
06.2023 - 01.2025
- Delivered over 2,500 orders from local restaurants and stores, achieving a 98% on-time delivery rate
- Managed high-volume orders during peak periods while ensuring accuracy and speed.
- Provided excellent customer service, resolving issues on-the-spot and ensuring a positive experience for all customers
- Completed necessary food safety certification training
Education
B.S. - Software Engineering
Northern Arizona University
Flagstaff, AZ05.2024
High school diploma - undefined
Saint Augustine Catholic High School
Tucson, AZ05.2020
Skills
- Customer Service & Communication
- Inventory & Order Management
- Time Management & Teamwork
- Route Planning & Navigation
- Package scanning
- Commercial driving
Certification
- Food Handler Certification
- Guard Card
Timeline
Amazon Customer Service
02.2025 - 07.2025
Delivery Driver
DoorDash
06.2023 - 01.2025
High school diploma - undefined
Saint Augustine Catholic High School
B.S. - Software Engineering
Northern Arizona University
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