Zachary Williams
Avondale
Summary
Dynamic Field Technician with Protex The Ptxperts, recognized for exceeding performance metrics and delivering exceptional customer service. Skilled in problem-solving and professional communication, adept at managing high-stress situations while ensuring workplace safety. Committed to continuous learning and relationship building, consistently enhancing service delivery and customer satisfaction.
Offering strong foundation in technical aptitude and quick learner ready to thrive in hands-on environment.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Technician
Protex The Ptxperts
06.2024 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Navigated customer service software to document interactions and track issues.
- Learned company policies and procedures to effectively address customer needs.
- Collaborated with team members to enhance service delivery and responsiveness.
- Adapted quickly to new tools and processes in fast-paced environments.
- Engaged in continuous learning to improve customer engagement skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided exceptional customer service by effectively communicating technical information to clients.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
Education
High School Diploma -
Betty. H. Fairfax High School
Arizona City, AZSkills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Quality assurance controls
- Sampling techniques
- Problem-solving
- Attention to detail
- Relationship building
- Following safety practices
- Customer relations
- Multitasking Abilities
Certification
ATTI Certified,ACI Certified, PTI Certified
Timeline
Field Technician
Protex The Ptxperts
06.2024 - Current
High School Diploma -
Betty. H. Fairfax High School