Zachary Wood
Server / Customer Service
Flagstaff
Summary
Dedicated professional with over 4 years of experience in fast-paced restaurant environments. Developed strong communication and customer service skills by effectively managing high-volume service demands and enhancing guest experiences. Excel in building relationships and offering tailored recommendations based on product knowledge. Seeking to leverage these skills in a Sales position.
Overview
5
5
years of professional experience
Work History
Server
Lumberyard Brewing Co
01.2024 - 01.2026
- Managed large sections in a fast-paced, high-volume restaurant environment
- Built strong guest relationships through personalized service and product recommendations
- Accurately processed customer orders while ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless service during peak dining hours.
Server
Texas Roadhouse
08.2022 - 01.2024
- Consistently ranked in the top 5 on staff for upselling and sales
- Handled large parties and busy shifts while maintaining strong customer service
- Utilized POS systems for efficient order management and transaction processing.
- Participated in team meetings to discuss service improvements and enhance operational efficiency.
Barback / Server
Liberty Station
10.2021 - 07.2022
- Cross-trained in multiple front-of-house roles and adapted quickly to fast-paced situations
- Maintained cleanliness and organization of bar areas, ensuring compliance with health and safety standards.
- Assisted bartenders in preparing drinks, enhancing service speed during peak hours.
- Restocked inventory promptly, minimizing downtime and ensuring availability of essential supplies.
Electrician
Hilty's Electrical Contracting
09.2020 - 10.2021
- Executed independent and team-based tasks to complete jobs efficiently and effectively.
- Installed and maintained electrical systems, ensuring compliance with safety regulations and codes.
- Conducted routine inspections and preventive maintenance on electrical equipment, improving reliability and performance.
- Developed strong work ethic, discipline, and problem-solving skills
Education
High School Diploma -
Boulder Creek High School
Phoenix, AZ05-2020
Skills
- Product Knowledge & Recommendations
- Upselling & Sales
- Customer relationship management
- Cash handling systems
- Fast-Paced Multitasking
- Working Under Pressure
- Communication Skills
Timeline
Server
Lumberyard Brewing Co
01.2024 - 01.2026
Server
Texas Roadhouse
08.2022 - 01.2024
Barback / Server
Liberty Station
10.2021 - 07.2022
Electrician
Hilty's Electrical Contracting
09.2020 - 10.2021
High School Diploma -
Boulder Creek High School