Zack Walters

• Built a predictive lead scoring model to optimally route customers, projected to increase revenue by $1M annually.

• Partner with 50+ sales reps and supervisors to identify performance gaps and improve conversion across teams.

• Collaborate with marketing on website + SMS capture programs, generating 2,000+ additional monthly leads.

• Led Conversational Guidance initiatives that delivered $1.5M in cost savings(2024) through routing and workflow optimization.

• Develop and maintain 15+ Tableau dashboards used by leadership for forecasting, prioritization, and revenue insights. • Co-lead weekly Experimentation Office Hours, guiding experiment owners on test design, measurement, and validity.

• Worked with machine learning teams to build a yield scoring model, projected to add $1.5M+ in incremental revenue. • Automated reporting processes, saving 30–50 hours/month and improving accuracy

• Analyzed Azure churn, retention, and monetization trends; automated reporting, saving 30+ hours per month.
• Built and maintained 5-10 Power BI dashboards for executive business reviews and RoB reporting.
• Led daily scrums and sprint meetings, supporting Azure product and analytics teams.
• Delivered standardized Azure performance views, identifying trends and surfacing insights for strategy and planning.