Zackary Novotny
Peoria,AZ
Summary
Dynamic Account Executive with proven success at State Farm, leveraging CRM software expertise and exceptional interpersonal skills to drive business growth. Skilled in developing new clientele and enhancing customer relations, consistently exceeding sales targets. Adept at identifying business growth opportunities and maintaining accurate transaction records, ensuring comprehensive insurance coverage for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive
State Farm Agency
03.2021 - Current
- Developed clientele by networking to acquire new customers and grow the agency's book by 150%
- Demonstrated leadership by guiding teams toward clear goals while fostering accountability and collaboration.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Assisted with marketing strategies to increase business profitability.
- Educated customers on importance of adequate insurance coverage.
- Maintained accurate records of insurance transactions using software systems.
- Participated in continuing education courses to remain informed on industry trends.
Restaurant Waiter
Carrabba's Italian Grill
01.2016 - 01.2020
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Maintained a key role of leadership amount my coworkers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Trained new employees to perform duties.
Education
Associate of Arts - General Studies
Glendale Community College
Glendale, AZ01.2018
High School Diploma -
Deer Valley High School
Glendale, AZ01.2015
Skills
- Interpersonal skills
- Leadership
- Customer relations
- Account oversight
- Business growth opportunities
- Sales proficiency
- CRM software expertise
- Networking strategies
Certification
- Level 1 Fingerprint Clearance Card
- Life and Health Insurance License, 2022
- Personal Lines Insurance License, 2021
Timeline
Account Executive
State Farm Agency
03.2021 - Current
Restaurant Waiter
Carrabba's Italian Grill
01.2016 - 01.2020
Associate of Arts - General Studies
Glendale Community College
High School Diploma -
Deer Valley High School