Zacodia Scott
Phoenix
Summary
Dynamic professional with strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Poised to drive team success and deliver positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to contribute effectively in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
Gentry Pediatric Behavioral Services
10.2019 - Current
- Implemented proactive strategies for reducing challenging behaviors.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation.
- Developed and maintained positive relationships with clients, families, and other members of the treatment team.
- Participated in professional development opportunities related to Applied Behavior Analysis principles.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Utilized evidence-based practices to teach functional communication skills.
- Maintained up-to-date records according to agency policies and procedures.
- Created lesson plans designed to meet the needs of each individual student based on their assessment results.
- Administered assessments such as ABABI, VB-MAPP, AFLS, ABLLS-R.
Lead Registered Behavior Technician
Adventure ABA
04.2018 - 10.2019
- Trained new employees in the four functions of behavior, ABA terminology, and modeled appropriate teaching strategies.
- Managed multiple caseloads independently while maintaining timely documentation requirements.
- Provided direct one-on-one instruction to individuals with autism spectrum disorder and other developmental disabilities, utilizing Applied Behavior Analysis principles.
- Developed proactive strategies to reduce challenging behaviors in both home and community settings.
- Conducted functional assessments, observations, and systematic data collection for clients in various settings.
- Assisted with scheduling appointments for clients while adhering to agency policies.
- Facilitated social skills groups for children on the autism spectrum using verbal behavior techniques.
- Developed behavior intervention plans and data collection systems for clients under the supervision of a Board Certified Behavior Analyst.
Receptionist Administrator
National Hair Centers
04.2015 - 04.2018
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
- Assisted with administrative tasks such as data entry, preparing reports, photocopying materials.
- Maintained accurate filing systems for documents such as invoices, contracts, and correspondence.
- Operated and maintained printer, fax, and copier to perform office functions.
- Performed basic bookkeeping duties such as entering financial transactions into accounting system.
Hotel Front Desk Agent
Cibola Vista Resort and Spa
07.2014 - 04.2015
- Created detailed reports on occupancy rates, revenue generated from room sales and other metrics related to hotel performance.
- Greeted guests in a friendly and professional manner, providing assistance with check-in and check-out procedures.
- Utilized strong problem-solving abilities to handle difficult situations with guests.
- Processed payments accurately using cash register, credit card machine, and other payment processing systems.
- Scheduled reservations for hotel rooms, meeting spaces, restaurants, spa services, transportation services and other amenities as needed.
Front Desk Guest Service Agent
Comfort Suites
07.2013 - 07.2014
- Responded promptly to guest inquiries regarding hotel services, facilities and hours of operation.
- Processed room keys, credit cards and other forms of payment accurately.
- Answered phone calls and routed them to the appropriate department or staff member.
- Managed multiple tasks simultaneously while providing excellent service to all customers.
- Prepared detailed reports summarizing data from previous day's operations.
Education
Associate's degree - Social Work
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ03-2027
Skills
- Complaint resolution
- Scheduling
- Problem resolution
- Microsoft Excel
- Computer proficiency
- Appointment scheduling
- Professional telephone demeanor
- Behavioral Therapy
- Data collection
- Crisis Intervention
- Behavioral Health
- Experience with Children
- Caregiving
- Special Education
- Experience Working With Students
- Developmental Disabilities Experience
- Crisis intervention
- Leadership and supervision
- Social skills development
- Staff training and development
Certification
- Registered Behavior Technician, 2019-04-01, Present
- CPR Certification
- RBT Certification
- First Aid Certification
- Level One Fingerprint Clearance Card, 2019-10-01, 2025-10-01
Timeline
Lead Registered Behavior Technician
Gentry Pediatric Behavioral Services
10.2019 - Current
Lead Registered Behavior Technician
Adventure ABA
04.2018 - 10.2019
Receptionist Administrator
National Hair Centers
04.2015 - 04.2018
Hotel Front Desk Agent
Cibola Vista Resort and Spa
07.2014 - 04.2015
Front Desk Guest Service Agent
Comfort Suites
07.2013 - 07.2014
Associate's degree - Social Work
Maricopa Community Colleges, Paradise Valley Community College