Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zafaragha Karimov

Baku,BA

Summary

Dynamic and results-driven professional with extensive experience as a Receptionist at Amea Hotel, excelling in effective communication and client service. Proven ability to enhance guest satisfaction through proactive problem-solving and collaboration with teams. Skilled in travel logistics and event planning, ensuring seamless operations and memorable experiences for guests.

Overview

4
4
years of professional experience

Work History

Receptionist

Amea Hotel
Baku , Azerbaijan
08.2025 - Current
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed phone calls and directed inquiries to appropriate departments efficiently.
  • Provided information about hotel amenities, local attractions, and services offered.
  • Assisted guests with check-in and check-out processes accurately and promptly.
  • Collaborated with housekeeping and maintenance teams to address guest needs quickly.
  • Handled guest complaints with professionalism, ensuring satisfaction during their stay.

Receptionist

Qiz Qalasi Hotel
Baku , Azerbaijan
05.2025 - 08.2025
  • Greeted guests upon arrival, ensuring positive first impressions.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and coordinated reservations for hotel services.
  • Provided comprehensive information about hotel amenities and local attractions.
  • Assisted guests with check-in and check-out processes efficiently.
  • Collaborated with housekeeping and maintenance teams to address guest needs promptly.

Bartender

JW Marriot Absheron
Baku , Azerbaijan
06.2023 - 01.2025
  • Prepared and served diverse beverages to patrons in a high-end setting.
  • Engaged customers proactively to foster a welcoming lounge atmosphere.
  • Crafted cocktails according to established recipes while serving wine and beer.
  • Maintained comprehensive knowledge of bar offerings and menu for effective recommendations.

Tour Guide Assistant

OneTrip Travel
Baku , Azerbaijan
02.2022 - 06.2023
  • Coordinated logistics for group travel arrangements, ensuring seamless operations and schedules.
  • Engaged visitors with personalized recommendations to enhance travel experiences.
  • Supervised group activities during excursions, including hiking trips and boat rides.
  • Maintained accurate payment records for each tour, ensuring financial integrity.

Education

High School Diploma -

№258 Full Secondary Scholl
Baku Azerbaijan
06-2025

Bachelor of Science - Sosial Work

Azerbaijan State Pedagogical University
Baku Azerbaijan

Skills

  • Effective communication
  • Travel logistics
  • Data entry
  • Event planning
  • Collaborative teamwork
  • Time optimization

Languages

Azerbaijan
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1

Timeline

Receptionist

Amea Hotel
08.2025 - Current

Receptionist

Qiz Qalasi Hotel
05.2025 - 08.2025

Bartender

JW Marriot Absheron
06.2023 - 01.2025

Tour Guide Assistant

OneTrip Travel
02.2022 - 06.2023

High School Diploma -

№258 Full Secondary Scholl

Bachelor of Science - Sosial Work

Azerbaijan State Pedagogical University

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Zafaragha Karimov