Zahra Mammadli
Baku,Azerbaijan
Summary
IPMA sertificated, Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of recruitment, operational and venue management techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Workforce Operations Manager
COP29 Operations Company
04.2024 - 12.2024
- Conducting initial interviews with high professionalism, organizing volunteers into teams based on their activity direction in the most perfect manner, ensuring both the flawless organization and successful implementation of face-to-face, online, and on-site training sessions, preparing each document with utmost accuracy, efficiently carrying out the division of labor, and establishing effective teamwork with coordinators, ensuring smooth operations in the field and exercising control, promptly resolving any emerging issues - all these tasks are successfully and flawlessly executed
- During operations, confirming that all employees and volunteers are present, managing the area, coordinating the organization of meals and refreshment based on negotiations with the food sector, conducting games based on daily questions, carrying out operations based on complaints and suggestions, overseeing food delivery, preparing daily reports, distributing gifts, providing t-shirts to high-ranking individuals, maintaining continuous supervision, and distributing certificates and gifts
Assistant Customer Service Manager
Aquatic Palace LLC
05.2023 - 12.2023
- Graciously welcoming each guest with warmth and hospitality, meticulously registering their details, and offering an in-depth explanation of the services available, while expertly guiding them through an introduction to the center's offerings
- Diligently ensuring the thoroughness and accuracy of all documents, skillfully managing the crowd with finesse during the competitions, and flawlessly closing the cash register, verifying its integrity and precision through the system with the utmost care and attention to detail
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Generated KPI reports to track and improve metrics.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Administrative Assistant to the Director
Nizami Health Centre
12.2023 - 04.2023
- To execute the tasks assigned by the administrator with the highest level of professionalism and great responsibility, to submit monthly and daily reports on time and in a flawless manner, to thoroughly learn the fundamental principles of management within the structural department, and to elevate the level of expertise in this field to the highest peak, ensuring that documents are prepared accurately and in detail, and performing every administrative task with utmost attention and precision
- To carefully relay the tasks assigned by the management to all departments, to ensure that each task is completed perfectly, to meticulously prepare the minutes of weekly meetings, capturing every detail, to oversee the documentation process, ensuring that all information is properly and in accordance with regulations, and to manage the archive to the highest standards
- Coordinated meeting and work schedules for staff teams and executives.
- Conducting research on various topics as requested by the director.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Coordinator
DWC Public Union
01.2023 - 04.2023
- Meticulously compiling the overarching data for projects and events, orchestrating and flawlessly executing each initiative with unparalleled precision, while crafting all relevant documents with the utmost care
- Designing a visionary strategic plan that sets the course for success, masterfully organizing events with an impeccable attention to detail
- Extending a warm and gracious welcome to guests, cultivating meaningful relationships with participants, and expertly coordinating meetings with an unmatched level of professionalism and efficiency
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Organized team events to promote a positive work environment.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Head coordinator; Route Manager
SMG
03.2022 - 05.2022
- Masterfully conducting interviews for the most exceptional candidates, strategically dividing volunteers into dynamic teams based on their specific areas of expertise and activity direction
- Skillfully organizing and leading face-to-face, online, and on-site training sessions, ensuring each one is flawlessly executed and deeply impactful
- Preparing all necessary documents with meticulous attention to detail, orchestrating the perfect division of labor, and fostering seamless teamwork with coordinators
- Vigilantly overseeing and controlling every aspect of field activities, ensuring that operations run with unparalleled efficiency, and swiftly resolving any challenges that arise with remarkable agility and insight
- Resolved conflicts between team members by providing guidance and support as needed.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Created effective communication channels among internal teams involved in the project lifecycle.
- Directed team meetings to review project objectives and provide feedback.
Education
Bachelors - Faculty of administrative management, Management
Academy of Public Administration Under The President of The Republic of Azerbaijan
05-2022
Certification
- Letter of Appreciation by President of the Republic of Azerbaijan
- European Youth Olymic Festival
- Measures implemented by AKEM in response to President Ilham Aliyev's call
- "One step" camp
- European Mobility Week
- In 2021, the Academy of Public Administration under the President of the Republic of Azerbaijan for active activity - Certificate of Merit
Accomplishments
- European Youth Olympic Festival volunteer
- State Customs Committee 'Volunteer customs officer'
- UEFA/AFFA volunteer
- 2021 - Volunteer of the year nomination
- Formula 1 volunteer
- 'Avro-2020 Baku' nomination
- Nomination for the first best speaker of the interorganisational debate tournament
Languages
- English, B2
- Russian, A2
- Japanese, A2
Personal Information
Date of Birth: 03/20/2001
interested in art & travelling
Timeline
Workforce Operations Manager
COP29 Operations Company
04.2024 - 12.2024
Administrative Assistant to the Director
Nizami Health Centre
12.2023 - 04.2023
Assistant Customer Service Manager
Aquatic Palace LLC
05.2023 - 12.2023
Coordinator
DWC Public Union
01.2023 - 04.2023
Head coordinator; Route Manager
SMG
03.2022 - 05.2022
Bachelors - Faculty of administrative management, Management
Academy of Public Administration Under The President of The Republic of Azerbaijan
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