Zahra Qahdiran
Baku
Summary
Experienced with handling customer inquiries and resolving issues. Utilizes communication and problem-solving skills to enhance customer satisfaction. Knowledge of adapting to dynamic work environments and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Operations Specialist
AVIS Rent-a-car / Koç Holding
07.2023 - Current
- Administered the end-to-end monthly invoicing process for car rentals, ensuring billing accuracy in compliance with rental agreements and company policies.
- Oversaw fleet management operations, including the timely deactivation of returned vehicles and registration of newly acquired assets in the system.
- Collaborated with the finance department to investigate and resolve billing discrepancies, supporting timely collections and financial accuracy.
- Prepared and maintained annual Power of Attorney (PoA) documentation, ensuring compliance with legal and organizational requirements.
- Coordinated the annual employee medical insurance enrollment process, aligning plan offerings with corporate policy and regulatory standards.
Administrative assistant
Moore Azerbaijan
09.2019 - 07.2023
- Managed procurement of office supplies and coordinated with vendors to ensure seamless day-to-day office operations.
- Served as the primary liaison between clients and auditors, facilitating efficient communication and timely exchange of required documentation during audit processes.
- Identified and engaged potential clients through strategic prospecting methods, including cold calling, targeted email campaigns, and social media outreach.
- Utilized computer applications to generate reports, transcribe meeting minutes, develop presentations, and conduct business research to support decision-making.
- Maintained professional and courteous communication with stakeholders via phone, email, and formal correspondence.
Operations Representative
Ateshgah Insurance Company
05.2019 - 08.2019
- Provided cross-functional operational support to various departments, ensuring efficient execution of internal processes and policy servicing activities.
- Acted as a key communication point with clients, brokers, and underwriters to deliver timely updates, resolve inquiries, and maintain a high standard of customer service.
- Assisted with the preparation and management of client documentation, including policy issuance, renewals, and claims processing, in adherence to internal and regulatory guidelines.
- Drafted new contracts and addendums, ensuring legal accuracy and alignment with client and organizational requirements.
- Prepared and issued invoices in coordination with relevant teams, maintaining accuracy and timely delivery.
Internship
United Nations
10.2018 - 04.2019
- Participated in United Nations conferences and meetings, supporting organizational representation and follow-up actions.
- Prepared reports, briefing materials, and documentation to support the planning and execution of high-level partnership events and stakeholder engagements.
- Assisted in the preparation of financial documentation, including Request for Disbursement of Payments (RDPs) and Payment Orders, ensuring compliance with internal procedures.
- Translated official documents and managed international correspondence, ensuring accuracy and professionalism in multilingual communications.
Education
International Relations
Azerbaijan University Of Languages
05.2019
Skills
- Mother tongue(s)
- Azerbaijani
- Foreign language(s)
- UNDERSTANDING
- SPEAKING
- WRITING
- Listening
- Reading
- Spoken interaction
- Spoken production
- Persian
- C2
- Russian
- English
- B2
- Arabic
- A1
- Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
- Common European Framework of Reference for Languages
- Other skills
- MS Office Word
- Google Drive Docs
- Spreadsheets Excel
- Email mail merge
- Presentations/Slideshows Powerpoint
Timeline
Operations Specialist
AVIS Rent-a-car / Koç Holding
07.2023 - Current
Administrative assistant
Moore Azerbaijan
09.2019 - 07.2023
Operations Representative
Ateshgah Insurance Company
05.2019 - 08.2019
Internship
United Nations
10.2018 - 04.2019
International Relations
Azerbaijan University Of Languages
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