Zahraa Ismail
Tucson
Summary
Compassionate and detail-oriented healthcare administrative professional with over 3 years of experience supporting patient care in a behavioral health setting. Dedicated to improving the patient experience through efficient coordination, accurate communication, and culturally sensitive support. Fluent in Arabic and English, with strong translation skills used to bridge communication gaps and ensure quality care for diverse patient populations. Known for being reliable, adaptable, and committed to helping every patient feel supported and understood throughout their care journey.
Overview
3
3
years of professional experience
Work History
Executive Assistant & Former Front Desk Receptioni
Desert Sage Behavioral Health
04.2022 - Current
- Promoted from Front Desk Receptionist to Executive Assistant due to strong performance
- Scheduled patient appointments and verified insurance coverage and eligibility
- Processed payments via cash, check, and credit card; created personalized payment plans
- Handled administrative duties: answered phones, checked voicemails, sent and organized faxes
- Managed new patient intakes including insurance ID verification and paperwork organization
- Sent out daily appointment reminders via calls and emails
- Communicated with billing department and patients to find affordable care options
- Responded to emails and physical mail on behalf of the office
- Assisted with marketing tasks including creating business cards and updating the website
- Created problem lists and corrected errors in the practice management system
- Trained and mentored new staff on front office procedures and systems
- Patient Scheduling & Intake Coordination
- Insurance Verification & Claims Support
- Payment Processing & Financial Planning
- Administrative Support & Executive Assistance
- HIPAA Compliance
- Staff Training & Development
- Strong Communication & Problem-Solving
- Tools: Microsoft Office, Google Workspace, Electronic Health Record (EHR) Systems
Education
Bachelor of Science - Pre-nursing
University of Arizona
Tucson, AZ05-2027
Skills
- Strong problem solver
- Customer Service-oriented
- Calendar management
- File organization
- Invoice processing
- Phone etiquette
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Assistant & Former Front Desk Receptioni
Desert Sage Behavioral Health
04.2022 - Current
Bachelor of Science - Pre-nursing
University of Arizona
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