Zainab Alghaferi
Abu Dhabi
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training.
Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Employee Relations Team Leader
Abu Dhabi Polymers Company (Borouge)
01.2019 - 01.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Generated reports detailing findings and recommendations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed effective improvement plans in alignment with goals and specifications.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
Employee Relations Specialist
Abu Dhabi Polymers Company (Borouge)
01.2013 - 12.2018
- Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Designed effective onboarding programs for new hires, expediting their integration into the company culture while minimizing time-to-productivity ratios.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Processed new hires, transfers, and separations.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Coordinator
Abu Dhabi Polymers Company (Borouge)
03.2000 - 12.2012
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Coached employees through day-to-day work and complex problems.
- Coordinated with human resources department to handle payroll and personnel databases.
- Used job-related software to draft and finalize written correspondence and documentation.
- Utilized proactive communication abilities to resolve employment-related disputes.
Education
Administration Certificate - Business Administration
Higher Colleges of Technology
Abu Dhabi, United Arab Emirates06.1999
Skills
- High Level of Customer Services
- Problem-Solving
- Work Planning and Prioritization
- Performance Improvement
- Analytical Thinking
- Process Improvement
- Goal Setting
- Coaching and Mentoring
- Leading Team Meetings
- Quality Improvement
- Teamwork and Collaboration
- Audit reporting
- Team Supervision
- Verbal Communication
- Written Communication
- Microsoft Word
- Active Listening
- Time Management
- Fluent in English
- Supervision and leadership
- Excellent Communication
Certification
- Certified in HR Business Partner
Languages
English
Advanced (C1)
Timeline
Employee Relations Team Leader
Abu Dhabi Polymers Company (Borouge)
01.2019 - 01.2023
Employee Relations Specialist
Abu Dhabi Polymers Company (Borouge)
01.2013 - 12.2018
Coordinator
Abu Dhabi Polymers Company (Borouge)
03.2000 - 12.2012
Administration Certificate - Business Administration
Higher Colleges of Technology
- Certified in HR Business Partner
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