Zaira Perez
Phoenix
Summary
I am a responsible team member that can work with others and independently. I am capable of learning new things quickly and present excellent and reliable character always. I strive to receive more experience in every work place I am a part of.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Kryterion Global Testing Solutions
06.2021 - 05.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Associate
Tillys
11.2020 - 01.2021
- Strong communication skills with both customers and co-workers was required to comply with company goals.
- Customer satisfaction was a priority for our retail store.
- Quick problem solving when difficult situations occurred on the job when customers had inquires.
Key Holder
Shoeteria
10.2019 - 03.2020
- I was responsible to manage the store, co-workers, money, and to make sure the store was ready for operations for both opening and closing.
- Responsible for day-to-day task.
- Inventory Check Communication I have a lot of experience with customer service and understanding that their needs are a priority for a company to succeed.
- I have developed a skill to be organized when managing different tasks and I know how to prioritize my work.
- Maintaining a detailed and focused mentality when working will always be present.
Education
High School Diploma -
AAEC South Mountain
Phoenix, AZ05.2021
Skills
- Bilingual - Fluent Spanish
- Detail-Oriented
- Customer Relations
- Policies and Procedures
- Reliable and Responsible
Timeline
Customer Service Advocate
Kryterion Global Testing Solutions
06.2021 - 05.2024
Store Associate
Tillys
11.2020 - 01.2021
Key Holder
Shoeteria
10.2019 - 03.2020
High School Diploma -
AAEC South Mountain
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