Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Zaira Rocha

Rio Rico,AZ

Summary

Proven record of enhancing customer satisfaction and streamlining operations, as demonstrated at Santa Cruz County. Expert in cash management and database entry, I excel in multitasking and maintaining high levels of accuracy in high-pressure environments. My approach has consistently improved operational efficiency and customer service standards.

Work History

Recorders Clerk

Santa Cruz County
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Bank Teller

Wells Fargo & Company
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Referred customers to other banking departments for specialized services.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Cashier

Walmart
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma - General Studies

Nogales High School
Nogales, AZ
05.2008

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Database entry

Additional Information

I have received training in verifying signature authenticity.

Languages

Spanish
Native or Bilingual

Timeline

Recorders Clerk

Santa Cruz County

Bank Teller

Wells Fargo & Company

Cashier

Walmart

High School Diploma - General Studies

Nogales High School
Zaira Rocha