Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zalandra Austin

Flagstaff

Summary

Dynamic and results-driven professional with a strong customer service focus, honed at Taco Bell. Proven expertise in employee training and cash handling, enhancing team performance and customer satisfaction. Recognized for resolving conflicts effectively and maintaining high-quality service standards, contributing to a positive work environment and operational success.

Overview

2
2
years of professional experience

Work History

Taco Bell Shift Lead

Taco Bell Restaurant
05.2024 - 05.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Sonic Carhop

Sonic
07.2023 - 11.2024
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.

Education

Monument Valley High School
Kayenta, AZ
05-2024

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Quick Learning
  • Quality control
  • Knowledge sharing
  • Daily reporting
  • Cash handling

Timeline

Taco Bell Shift Lead

Taco Bell Restaurant
05.2024 - 05.2025

Sonic Carhop

Sonic
07.2023 - 11.2024

Monument Valley High School

Similar Profiles

CREATE PROFILE
Zalandra Austin