Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zander Lagunas

Phoenix

Summary

Dedicated retail professional with proven expertise in customer service, cash handling, and relationship building. Skilled in enhancing customer experiences and resolving issues efficiently.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Total Wireless
6650 W Thomas Rd Phoenix, AZ 85033
02.2026 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems for efficient transaction processing.
  • Maintained store cleanliness and organization to create inviting atmosphere.
  • Collaborated with team members to achieve store sales goals and objectives.

Retail Sales Associate

Cricket Wireless
7445 W Cactus Rd Peoria, AZ, 85381
05.2024 - 02.2026
  • Learned inventory management processes to support stock replenishment efforts.
  • Engaged customers through effective communication and active listening techniques.
  • Participated in training sessions to acquire knowledge of product features and promotions.
  • Provided feedback on customer preferences to improve service delivery and product offerings.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Cashier/ Hostess/Restaurant Server

Los Reyes De La Torta
9230 N 7th St Phoenix, AZ, 85020
04.2024 - 05.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries, ensuring satisfaction and repeat business.
  • Handled cash, credit, and gift card transactions while adhering to company policies.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ
04-2028

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Store opening and closing
  • Product knowledge
  • Professional appearance
  • Relationship building
  • Stocking and receiving
  • Store maintenance
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Total Wireless
02.2026 - Current

Retail Sales Associate

Cricket Wireless
05.2024 - 02.2026

Cashier/ Hostess/Restaurant Server

Los Reyes De La Torta
04.2024 - 05.2024

Bachelor of Science - Business Administration

Grand Canyon University
Zander Lagunas