Zander Lagunas
Phoenix
Summary
Highly motivated student and employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Program Development Specialist Intern
Grand Canyon Education
Phoenix
2026.04 - Current
- Developed program materials to enhance student engagement and learning outcomes.
- Collaborated with faculty to align curriculum with institutional goals and standards.
- Coordinated training sessions for staff on new program initiatives and resources.
- Facilitated program-specific presentations for GCE and GCU staff during organized tours for students and parents.
- Delivered program-specific information for Colangelo College of Business, supporting traditional recruitment efforts.
Retail Sales Associate
Total Wireless
2026.02 - 2026.03
- Processed transactions using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Guided customers in product selection and inquiries, improving overall shopping experience.
- Worked with team members to meet and exceed store sales goals and objectives.
- Maintained store cleanliness and organization to create inviting atmosphere.
Retail Sales Associate
Cricket Wireless
2024.05 - 2026.02
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques.
- Built rapport with customers through effective communication and active listening, improving customer satisfaction.
- Greeted customers and provided outstanding customer service.
- Managed returns and exchanges professionally, addressing customer issues and ensuring compliance with company policies.
- Provided feedback on customer preferences to improve service delivery and product offerings.
- Mastered inventory management processes to enhance stock replenishment efficiency.
- Participated in training sessions to acquire knowledge of product features and promotions.
Cashier/ Hostess/Restaurant Server
Los Reyes De La Torta
2024.04 - 2024.05
- Handled cash, credit, and gift card transactions while adhering to company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained clean, organized checkout area to enhance customer experience and satisfaction.
- Assisted customers with product inquiries, ensuring satisfaction and repeat business.
- Assisted customers with purchases, item location, and enrollment in reward programs, improving overall shopping experience.
- Resolved customer complaints promptly, strengthening customer relationships and loyalty.
- Restocked merchandise in front lanes to ensure product availability for customers.
Education
Bachelor of Science - Business Administration
Grand Canyon University
3300 W Camelback Rd Phoenix, AZ 850172028-04
High School Diploma -
Sunny Slope Highschool
35 W Dunlap Ave Phoenix, Az 85021 2025-05
Achieving A College Education -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ2025-04
Southwest Leadership Academy
4301 W Filmore St Phoenix, AZ 850432023-01
Girls Leadership Academy of Arizona
715 W Mariposa St Phoenix, AZ 850132022-08
Skills
- Customer assistance
- Product knowledge
- Problem-solving
- Teamwork
- Budget management
- Project coordination
- Stocking and receiving
- Resource allocation
- Program evaluation
- Relationship building
- Effective communication
- Multitasking
Languages
Spanish
Timeline
Program Development Specialist Intern
Grand Canyon Education
2026.04 - Current
Retail Sales Associate
Total Wireless
2026.02 - 2026.03
Retail Sales Associate
Cricket Wireless
2024.05 - 2026.02
Cashier/ Hostess/Restaurant Server
Los Reyes De La Torta
2024.04 - 2024.05
Bachelor of Science - Business Administration
Grand Canyon University
High School Diploma -
Sunny Slope Highschool
Achieving A College Education -
Maricopa Community Colleges, Phoenix College
Southwest Leadership Academy
Girls Leadership Academy of Arizona