Zane Barnett
Phoenix
Summary
Motivated Computer Information Systems student expected to graduate in Fall 2026 with a strong combination of technical knowledge, leadership experience, and customer-focused problem solving. Experienced in supervising teams, training employees, troubleshooting hardware and business technology, and supporting day-to-day operations in fast-paced environments. Proficient in SQL and Microsoft Excel, with a passion for leveraging technology and data to improve efficiency, solve business challenges, and deliver measurable results.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
Phoenix, AZ
01.2026 - Current
- Supervised and coached a team of 5–8 associates per shift, ensuring efficient operations and exceptional customer service.
- Delegated responsibilities and monitored team performance to maintain productivity and service quality during peak business hours.
- Trained and onboarded new associates on company procedures, food safety standards, and guest service expectations.
- Diagnosed and resolved hardware and technology issues, including printers, POS terminals, kitchen display systems, tablets, and restaurant computers to minimize downtime.
- Performed basic technical troubleshooting by reconnecting peripherals, resolving connectivity issues, rebooting systems, and escalating complex issues when necessary.
- Assisted with opening and closing procedures, including cash handling, register reconciliation, and end-of-day reporting.
- Managed inventory counts and product levels while helping reduce waste through accurate inventory control practices.
- Resolved customer concerns professionally, ensuring positive guest experiences and maintaining high customer satisfaction.
- Ensured compliance with food safety, sanitation, and cleanliness standards while maintaining an organized work environment.
- Collaborated with restaurant leadership to achieve labor, sales, and operational goals in a fast-paced environment.
Overnight Technician
Walmart (DSL Team)
10.2025 - 01.2026
- Stocked and organized merchandise across multiple departments while maintaining accurate inventory levels and planogram standards.
- Operated handheld inventory scanners to verify product locations, update inventory records, and ensure pricing accuracy.
- Assisted in the deployment and configuration of electronic shelf labels (digital price tags) throughout the store, ensuring accurate product pricing and system synchronization.
- Verified digital price tag functionality, identified discrepancies, and helped troubleshoot installation and connectivity issues during implementation.
- Unloaded freight, sorted shipments, and replenished shelves efficiently to prepare the store for daily operations.
- Verified product counts, identified inventory discrepancies, and reported damaged or out-of-stock merchandise to management.
- Collaborated with overnight team members to complete stocking assignments and technology rollout projects within scheduled deadlines.
- Maintained a clean, organized, and safe work environment by following company safety procedures and stocking standards.
- Adapted quickly to changing priorities and high-volume workloads while maintaining accuracy and attention to detail.
- Consistently met productivity, quality, and attendance expectations in a fast-paced overnight environment.
Technology Advisor
InTouchCx
Mesa, AZ
07.2025 - 10.2025
- Delivered exceptional customer support through phone, chat, and email while maintaining high customer satisfaction scores.
- Resolved customer inquiries regarding accounts, billing, products, and technical issues in a professional and timely manner.
- Utilized multiple software systems simultaneously to document interactions and efficiently manage customer cases.
- Met and consistently exceeded key performance indicators (KPIs), including quality assurance, average handle time, and first-call resolution.
- De-escalated complex customer concerns by actively listening, demonstrating empathy, and providing effective solutions.
- Maintained detailed and accurate customer records while ensuring compliance with company policies and data security standards.
- Collaborated with supervisors and team members to improve customer experiences and streamline support processes.
- Adapted quickly to new products, procedures, and software updates in a fast-paced call center environment.
- Demonstrated strong problem-solving and communication skills to build customer trust and resolve issues efficiently.
- Managed a high volume of customer interactions while maintaining professionalism, accuracy, and attention to detail.
- Advised clients on technology solutions to enhance customer engagement and operational efficiency.
Shift Supervisor
Starbucks
Phoenix, AZ
01.2021 - 06.2025
- Progressed from Barista to Barista Trainer and Shift Supervisor through consistent performance, leadership, and operational excellence.
- Led shifts by supervising a team of 6–8 partners, delegating responsibilities, and ensuring efficient operations during high-volume periods.
- Trained and mentored new baristas on beverage preparation, customer service standards, food safety, and Starbucks operating procedures.
- Delivered exceptional customer service by resolving customer concerns and creating a welcoming, positive café experience.
- Managed opening and closing procedures, including cash handling, register reconciliation, and daily operational tasks.
- Oversaw inventory replenishment and product organization to maintain stock levels and minimize waste.
- Coordinated workflow during peak business hours to improve order accuracy, speed of service, and team productivity.
- Maintained compliance with food safety, sanitation, and quality standards while ensuring operational consistency.
- Coached team members through real-time feedback and support, fostering collaboration and professional development.
- Utilized POS systems and store technology to process transactions, manage orders, and support daily business operations.
Education
Bachelor of Science - Computer Information Systems
Arizona State University – W. P. Carey School of Business
12-2026
Skills
- SQL
- Microsoft Excel
- Data Analysis
- Technical Troubleshooting
- Hardware Troubleshooting
- Customer Focus
- Staff Development
- Team Leadership
- Process Improvement
- Operations Management
- Inventory Management
- Problem Solving
- Analytical Thinking
- Communication
- Team Collaboration
- Time Management
- Attention to Detail
- Adaptability
- Staff development
- Performance coaching
Timeline
Team Manager
Panera Bread
01.2026 - Current
Overnight Technician
Walmart (DSL Team)
10.2025 - 01.2026
Technology Advisor
InTouchCx
07.2025 - 10.2025
Shift Supervisor
Starbucks
01.2021 - 06.2025
Bachelor of Science - Computer Information Systems
Arizona State University – W. P. Carey School of Business