Zaniah Burton
Tucson
Summary
Results-driven professional with extensive experience in substance use program development and community outreach initiatives. Proficient in data management, operational efficiency enhancement, and documentation systems maintenance. Strong problem-solving skills complemented by knowledge in project management principles and customer service best practices. Highly organized and detail-oriented, committed to advancing organizational goals and fostering positive client outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SUBG Coordinator
Cope Community Services
Tucson, AZ
05.2024 - Current
- Assisted in developing community outreach initiatives to increase awareness of available resources.
- Managed documentation processes to ensure compliance with organizational standards and regulations.
- Streamlined communication between departments to improve operational efficiency and response times.
- Facilitated client assessments, gathering necessary information to tailor services effectively.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted with MAT services with children with substance use, urinary analysis, and helped with BHMP.
- Facilitated substance use groups SMART Recovery and IOP for adolescents and adults.
- Case Management to coordinate care for members wellbeing and extra support needed.
- Helped educated children and families with psychiatric medications and substance use medication.
- Resolved issues with children who were legally involved.
- Have worked with members through group therapy and peer support/ACRA.
- Utilized programs or microsoft word and excell.
- Assisted case managers in developing and implementing patient care plans.
- Evaluated patient needs through interviews and assessments to facilitate appropriate resources.
- Developed strong relationships with patients and families, providing emotional support throughout their behavioral health journey.
- Maintained up-to-date and accurate contacts and progress note records.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.
- Monitored progress towards service plan goals.
- Coordinated schedules and meetings for management, ensuring efficient time management and resource allocation.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Lead Hostess/Restaurant Server
Tavolino Ristorante Italiano
Tucson, AZ
11.2021 - 05.2024
- Enhanced guest satisfaction by managing seating effectively during peak hours.
- Optimized food delivery through strong coordination with kitchen staff and servers.
- Trained junior hosts to boost team performance and improve service quality.
- Built positive guest relationships, elevating overall dining experience and satisfaction.
- Improved reservation system, increasing table turnover and maximizing seating efficiency.
- Reduced wait times by implementing strategic guest flow management techniques.
Zumba Fitness Instructor
LA Fitness
Tucson, AZ
10.2019 - 05.2024
- Enhanced participant enjoyment and retention through engaging Zumba class routines.
- Ensured safety by implementing effective warm-up and cool-down techniques.
- Fostered inclusivity by adapting classes for various fitness levels.
- Provided personalized feedback to monitor and improve participant fitness progress.
- Promoted health and wellness through community outreach Zumba fitness events.
- Mentored new instructors in teaching skills and client base development.
Education
Bachelor of Arts - Criminal Psychology
University of Arizona
Tucson, AZ05-2021
Associate of Arts - Psychology
Pima Community College
05-2019
High School Diploma -
Sahuaro High School
Tucson05-2016
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Database management
- Problem-solving
- Microsoft office
- Flexible and adaptable
- Analytical
- Medical terminology
Certification
- Certified BHT/ SUBG Coordinator, COPE Community services - May 2024
- Peer Support Specialist
- A-CRA/CRA Training - March 2025
Languages
Spanish
Limited Working
Timeline
SUBG Coordinator
Cope Community Services
05.2024 - Current
Lead Hostess/Restaurant Server
Tavolino Ristorante Italiano
11.2021 - 05.2024
Zumba Fitness Instructor
LA Fitness
10.2019 - 05.2024
Bachelor of Arts - Criminal Psychology
University of Arizona
Associate of Arts - Psychology
Pima Community College
High School Diploma -
Sahuaro High School