Zargalam Huseynova
Linkedin.com/in/zargalam-huseynova-PSPO I
Summary
My knowledge and experience in IT and business help me with process analysis, requirements gathering, and supporting projects aligned with stakeholder needs. My goal is to continuously improve in this field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Journey Expert
ABB
Digital Channels Tribe, Payments & Transfers squad
06.2024 - Current
- Conducted business and system analysis, identifying gaps and improvements
- Collaborated with Development, QA, UX, Marketing, InfoSec, Legal, and Compliance teams to deliver new features and support production releases
- Prepared BPMN/UML diagrams, API documentation, and SQL queries for requirements and validation
- Improved digital payment journeys, increasing adoption, and customer satisfaction.
- Performed smoke and UI testing before release and production deployment
- Collaborated with stakeholders to gather requirements and write user stories and system specs for the development team
Sales Specialist
ABB
Retail Sales and Service Division, Sabail branch
02.2023 - 06.2024
- Analyzed customer needs
- Recommended suitable banking products and services (loans, cards, deposits, etc.)
- Supported customers in digital banking operations
Junior Information Service Specialist
Kapital Bank OJSC
Customer Service Departament, Balakan branch
09.2022 - 01.2023
- Analyzed customer problems and suggested solutions
- Provided information about banking products and services
Education
IT Business Analyst
ABB Tech Academy
IT Project Management
Bachelor of Science: Computer Science
Skills
- Hard skills:SQL, API testing, BPMN/UML/Sequence diagrams, Agile methodology
- Tools & Platforms: JIRA, Confluence, Postman, Drawio, Trello
Certification
- PSPO I – Professional Scrum Product Owner — Sep 2025
- Customer Journey Expert Development Program (Distinction, ABB) — Sep 2024 – Mar 2025
- IT Project Management (Technest, CX Group) — May 2024 – Jul 2024
- IT Business Analyst (Distinction, ABB Tech Academy) — Jan 2024 – Jun 2024
- Business Analytics with Excel — Sep 2023
Affiliations
- Ministry of Justice, Probation Department – Volunteer Aug 2021 - Nov 2021
- Özgün Yapı Sanayi ve Ticaret A.Ş – Intern, Information Technology Jun 2021 - Sep 2021
- TexnoEra LLC – Volunteer, Backend Developer May 2021 - Jul 2021
- Institute of Mathematics and Mechanics, Azerbaijan National Academy of Sciences – Intern Feb 2021 - Jun 2021
Timeline
Customer Journey Expert
ABB
06.2024 - Current
Sales Specialist
ABB
02.2023 - 06.2024
Junior Information Service Specialist
Kapital Bank OJSC
09.2022 - 01.2023
IT Business Analyst
ABB Tech Academy
IT Project Management
Bachelor of Science: Computer Science