Zariah Gibson
Phoenix
Summary
Adept at enhancing customer experiences through strategic communication and collaborative teamwork in high-pressure settings. Proven track record of managing customer concerns and driving operational efficiency, leading to increased satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Club outfitter
BASS PRO SHOPS
Lubbock
05.2025 - 05.2026
- Promoted club credit card benefits and financing options to enhance customer knowledge.
- Assisted customers with account access and resolved payment inquiries efficiently.
- Supported customers with Capital One-related issues, escalating concerns when necessary.
- Processed new credit card applications accurately to ensure compliance with policies.
- Maintained comprehensive knowledge of credit card promotions and security procedures.
- Delivered professional customer service in a high-pressure retail environment.
SERVER / LEAD SERVER
IHOP
Lubbock
01.2023 - 05.2025
- Promoted to Lead Server based on performance and leadership abilities
- Assisted with training and supporting team members during shifts
- Managed customer concerns and helped maintain efficient front-of-house operations
- Handled high-volume service while maintaining strong customer satisfaction
- Supported team communication and shift coordination during peak hours
HOST / SERVER
IHOP
Phoenix
01.2019 - 05.2023
- Started as a host and earned promotion to server within 3-4 months due to strong performance
- Managed customer seating, waitlists, and front-of-house organization
- Provided attentive table service in a fast-paced restaurant environment
- Handled cash payments, POS systems, and order accuracy
- Resolved customer concerns professionally while maintaining guest satisfaction
- Balanced multiple tables and responsibilities during busy shifts
CARHOP
SONIC DRIVE-IN
Phoenix
01.2018 - 01.2019
- Delivered food orders promptly and accurately, ensuring customer satisfaction
- Processed cash and card transactions efficiently, enhancing customer experience
- Ensured cleanliness and organization throughout shifts, contributing to a positive dining environment
- Developed strong communication and customer service skills in a fast-paced environment
Education
HIGH SCHOOL DIPLOMA -
South Mountain High School
Phoenix, ArizonaSkills
- Sales skills
- Product recommendation
- Payment processing
- Cash handling
- Customer service
- Relationship management
- Attention to detail
- Time management
- Fast-paced adaptability
- Problem solving
- Team leadership
- Conflict resolution
Certification
- Arizona Food Handler Card
- ServSafe Food Handler Certification
- Alcohol Awareness Training Certification (Title 4 Basics)
Timeline
Club outfitter
BASS PRO SHOPS
05.2025 - 05.2026
SERVER / LEAD SERVER
IHOP
01.2023 - 05.2025
HOST / SERVER
IHOP
01.2019 - 05.2023
CARHOP
SONIC DRIVE-IN
01.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
South Mountain High School