Zarifa Mazanova
Baku
Summary
Proven professional with experience at Azerbaijan Airlines, adept in handling critical situations with calm and ensuring passenger safety. Demonstrated ability to manage sensitive information at the International Bank of Azerbaijan, enhancing customer satisfaction through effective communication and time management. Skilled in first aid and interpersonal communication, showcasing reliability and initiative-taking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
Azerbaijan Airlines
01.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Office Manager
International Bank Of Azerbaijan
01.2021 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Bachelor of Science - Political Science
Khazar University
Baku, Azerbaijan06.2020
Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Safety awareness
- Initiative-taking
- Interpersonal communication
- Physical Fitness
- First Aid
- Swimming
- Ability to remain calm under pressure
- Time Management
Languages
Azerbaijani
Native language
English
Advanced
C1
German
Beginner
A1
Turkish
Advanced
C1
Timeline
Cabin Crew Member
Azerbaijan Airlines
01.2023 - Current
Office Manager
International Bank Of Azerbaijan
01.2021 - 01.2023
Bachelor of Science - Political Science
Khazar University
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