Zarifa Quliyeva
Baku
Summary
Dynamic and results-driven professional with a strong foundation in business administration, operations management, and business development. Demonstrates exceptional tactical thinking, risk assessment and mitigation, and effective mentoring skills. Proven leadership acumen with a focus on staff development and customer service excellence. Adept at driving business growth through strategic planning and innovative solutions. Career goal: to leverage extensive expertise to enhance organisational efficiency and foster sustainable growth.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Owner/Entrepreneur
White Mind Cafe
Baku, Baku City
11.2023 - 11.2025
- Established a positive work environment by implementing comprehensive health and safety protocols.
- Provided exceptional customer service, resulting in repeat business.
- Innovated product offerings to stay competitive in the market.
- Boosted customer satisfaction with consistent quality control measures.
- Coordinated special events, enhancing brand awareness in the local community.
- Developed new business opportunities for increased market reach.
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
Tour manager
Tour operator
Baku, Baku City
03.2022 - 08.2023
- Consulted with clients for the creation of tailor-made holiday packages.
- Organised special events and activities to enhance tourists' experience.
- Conducted comprehensive research on new travel spots, expanded portfolio offerings.
- Managed travel documentation process effectively; expedited travel arrangements for guests.
- Coordinated bus and transport companies to operate tours according to trip schedules.
Accountant
Taxes Consulting Group
Baku, Baku City
01.2021 - 11.2021
- Ensured timely invoice payments with diligent follow-ups.
- Generated accurate financial reports using advanced software tools.
- Optimised financial performance by monitoring key indicators.
- Devised strategies for risk management, minimising potential losses.
Tour operator
Sereda Travel
Baku, Baku City
04.2018 - 12.2018
- Handled all necessary paperwork related to visas or entry requirements-reducing hassle for clients.
- Fostered a welcoming environment for guests, leading to repeat business.
- Resolved customer complaints effectively, maintaining strong relationships.
- Trained new employees in effective communication techniques, improving team efficiency.
Millennium Tourism & Congress LLC
Tour Operator
Baku, Baku City
08.2012 - 08.2013
- Increased customer satisfaction by implementing efficient booking systems.
- Cultivated relationships with local businesses to provide comprehensive tourist packages.
- Organised travel itineraries for enhanced tourist experience.
- Supervised administrative tasks such as invoicing and record keeping, ensuring accurate financial reporting.
- Developed innovative tour packages with extensive market research.
Education
Bachelor - Tourism and hospitality
Baku State University
Baku, Baku City 09.2008 - 06.2012
Master - Business organization and management / Accounting
Azerbaijan University
Baku , Azerbaijan 09.2021 - 06.2023
Skills
- Tactical thinking
- Interpersonal leadership
- Risk assessment and mitigation
- Effective mentoring
- Leadership acumen
- Business development savvy
- Customer Service
- Business administration
- Business development
- Operations management
- Daily operations
- Staff development
Languages
English
Upper intermediate
Russian
Intermediate
Turkish
Upper intermediate
Affiliations
- Reading Book
- Walking
- Listening music
- Making delicous coffee
- Dancing
Timeline
Owner/Entrepreneur
White Mind Cafe
11.2023 - 11.2025
Tour manager
Tour operator
03.2022 - 08.2023
Master - Business organization and management / Accounting
Azerbaijan University
09.2021 - 06.2023
Accountant
Taxes Consulting Group
01.2021 - 11.2021
Tour operator
Sereda Travel
04.2018 - 12.2018
Millennium Tourism & Congress LLC
Tour Operator
08.2012 - 08.2013
Bachelor - Tourism and hospitality
Baku State University
09.2008 - 06.2012