Zaur Isazadeh
Hospitality Leader
Baku
Summary
EXECUTIVE SUMMARY
Senior Hospitality Leader with 15+ years of progressive experience across luxury resorts and city hotels, including General Manager and Operations Manager roles. Proven expertise in P&L management, pre-opening and re-opening projects, cost optimization, revenue growth, and guest experience excellence. Strong strategic and operational leadership skills with a demonstrated ability to lead multi-departmental teams(120+staff), build high-performance cultures, and deliver sustainable financial and service results in competitive markets. Recognized by top management for outstanding performance and commitment to operational excellence.
Overview
2026
2026
years of professional experience
4
4
Certifications
4
4
Languages
Work History
General Manager
Gabala Yeddi Gozel Hotel
08.2023 - Current
- Full operational leadership of Rooms, F&B, Finance, HR, Engineering and Front Office.
- Implementing new service standards to strengthen guest satisfaction and brand positioning.
- Driving revenue optimization initiatives and strict cost control across departments.
- Led restructuring and performance improvement programs to enhance operational efficiency.
General Manager
Deluxe Park Qusar Resort & Spa Hotel | 81 Cottages
05.2023 - 07.2025
- Successfully led full operations of a luxury resort with 81 luxury cottages and main hotel facilities.
- Improved GOP(25%-30%) through cost-control initiatives while maintaining high-quality service delivery.
- Implemented operational efficiency measures reducing expenses across key departments.
- Strengthened guest satisfaction through staff training, service upgrades, and SOP alignment.
- Report directly to owners, providing regular performance, budget, and strategic updates.
- Led multidisciplinary team of 120+ employees.
Hotel Operations Manager (re-opening)
Deluxe Park Qusar Resort & Spa Hotel | 81 Cottages
04.2022 - 05.2023
- Led full re-opening operations, including recruitment, training, SOP creation and departmental restructuring.
- Led implemented brand and service standards, resulting in significant improvement in guest feedback.
- Managed operational budgets, daily KPIs and interdepartmental coordination.
Rooms Division Manager / Acting Operations Manager
Arion Hotel Baku | 118 Rooms
12.2021 - 04.2022
- Directed Rooms Division, Front Office, Housekeeping and Guest Services.
- Improved operational efficiency and increased staff productivity.
- Supported Acting GM in daily hotel administration and decision-making processes.
Front Office Manager / In charge of Sales & Spa
Arion Hotel Baku | 118 Rooms
06.2021 - 12.2021
- Managed FO operations and alongside Spa and Sales functions.
- Strengthened guest loyalty through service improvements and operational discipline.
Assistant FO Manager / Acting Front Office Manager (pre-opening)
Arion Hotel Baku | 118 Rooms
03.2021 - 06.2021
- Led FO pre-opening tasks: SOPs, system setup, staff hiring & training.
- Contributed to seamless property launch and operational readiness.
Front Office Supervisor / Night Auditor
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
01.2019 - 04.2020
- Managed night audit operations and ensured accurate daily financial reporting.
- Supported daytime FO operations and guest relations.
- Daily group and individual rooms allocation.
Guest Service Agent
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
12.2017 - 01.2019
Head Cashier / In Charge Income Auditor
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
08.2015 - 12.2017
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Cashier (opening Team)
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
01.2013 - 08.2015
Store Keeper
Procter & Gamble Company
07.2009 - 07.2011
EARLY CAREER EXPERIENCE (Summary)
Azerbaijan
2008 - 2019
Front Desk Night Clerk - Hotel Gabala
Store Keeper - Procter & Gamble Company
Guest Service Agent - Qafqaz Hotels & Resorts
Cashier (opening team) - Qafqaz Hotels & Resorts
Head Cashier / In charge Income Auditor - Qafqaz Hotels & Resorts
Education
Azerbaijan Technological University
Ganja, AzerbaijanSkills
Strategic Hotel & Resort Management
Turnaround, Pre-Opening & Re-Opening Leadership
Commercial Strategy (Sales,Distribution &Pricing)
Financial & Operational Performance
SOP Development & Quality Assurance
Guest Experience & Brand Standards
Revenue Growth & Cost Optimization
Team Leadership & Staff Development
P&L Ownership, Budgeting & Forecastting
CAPEX & Financial Control
Owner, Investor & Stakeholder Relations
Crisis Management & Operational Risk Control
DIGITAL & OTHER SKILLS
- Opera PMS, Micros, Fidelio Suite, Elektra, ETS, POS Systems
- OTA & Channel Manager Systems
- Budgeting, Forecasting & Financial Reporting
- Revenue Analysis & KPI Performance Dashboards
- Social Media & Online Reputation Management
- MS Office, Outlook, Google Workspace
Certification
Leading Quality & Kempinski Standards Training (Certificate)
Timeline
General Manager
Gabala Yeddi Gozel Hotel
08.2023 - Current
General Manager
Deluxe Park Qusar Resort & Spa Hotel | 81 Cottages
05.2023 - 07.2025
Hotel Operations Manager (re-opening)
Deluxe Park Qusar Resort & Spa Hotel | 81 Cottages
04.2022 - 05.2023
Rooms Division Manager / Acting Operations Manager
Arion Hotel Baku | 118 Rooms
12.2021 - 04.2022
Front Office Manager / In charge of Sales & Spa
Arion Hotel Baku | 118 Rooms
06.2021 - 12.2021
Assistant FO Manager / Acting Front Office Manager (pre-opening)
Arion Hotel Baku | 118 Rooms
03.2021 - 06.2021
Front Office Supervisor / Night Auditor
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
01.2019 - 04.2020
Guest Service Agent
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
12.2017 - 01.2019
Head Cashier / In Charge Income Auditor
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
08.2015 - 12.2017
Cashier (opening Team)
Qafqaz Baku City Hotel and Residences | 325 Rooms,9 Residences
01.2013 - 08.2015
Store Keeper
Procter & Gamble Company
07.2009 - 07.2011
EARLY CAREER EXPERIENCE (Summary)
Azerbaijan
2008 - 2019
Azerbaijan Technological University