Zeljka Jovanovic
Gilbert
Summary
Proven track record in enhancing customer relationships and driving sales growth at Living Spaces, leveraging exceptional interpersonal communication and customer service skills. Expert in housekeeping standards and maintenance, ensuring top-notch service delivery. Achieved significant revenue increase through strategic planning and performance management. Detailed House Cleaner with 10+ years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
Overview
7
7
years of professional experience
Work History
Sales Representative
Living Spaces
Gilbert, AZ
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Head House Cleaner
Jackson's Cleaning
Mesa, AZ
02.2022 - Current
- Fostered a positive work environment among team members, leading to increased morale and productivity.
- Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
- Established rapport with vendors through effective negotiation skills; secured competitive pricing on essential supplies and equipment.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Streamlined workflow for house cleaning teams, resulting in improved efficiency and time management.
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
- Supported growth in company revenue by upselling additional services whenever appropriate opportunities arose.
- Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
- Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
- Collaborated with team members to complete large-scale projects within tight deadlines while maintaining exceptional quality.
- Optimized performance through regular monitoring of employee performance metrics, implementing necessary improvements based on feedback.
- Contributed to the development of marketing materials, showcasing company services and promoting customer success stories.
- Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
- Conducted regular inspections of cleaned properties to maintain high standards and address any issues promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Manager
Crumbl Cookies
Mesa, AZ
04.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Housekeeper
Hilton
Rochester, MN
01.2018 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Senior Caregiver
REM
Rochester, VT
03.2017 - 02.2020
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
- Coordinated transportation arrangements for medical appointments or other necessary errands.
- Enhanced patient comfort by providing compassionate and attentive care.
- Utilized effective communication skills to address any concerns or questions from clients or their family members.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
Education
Associate of Applied Science - Business Administration And Management
University of Phoenix
Tempe, AZ07.2025
High School Diploma -
John Marshall High School
Rochester, MN06.2017
Skills
- Interpersonal communication skills
- Customer Relationship Building
- Customer Relations
- Customer Service
- Laboratory Housekeeping
- Housekeeping and maintenance
- Housekeeping standards
- General housekeeping abilities
- Housekeeping Expertise
- Housekeeping tasks
- Excellent housekeeping
- Business Administration
- Performance Management
- Business Development
- Workforce Management
- Marketing
- Strategic Planning
- Expense Tracking
- Financial Management
- Staff Development
- Waste Management
- Chemical Handling
- Housekeeping
- Laundry
- Quality Assurance
- Health and safety compliance
- Interior and exterior cleaning
- Laundry services
Bosnian
I am fluent in Bosnian with writing, reading and speaking.
Languages
Bosnian
Native or Bilingual
Timeline
Sales Representative
Living Spaces
03.2024 - Current
Manager
Crumbl Cookies
04.2023 - 01.2024
Head House Cleaner
Jackson's Cleaning
02.2022 - Current
Housekeeper
Hilton
01.2018 - 01.2022
Senior Caregiver
REM
03.2017 - 02.2020
Associate of Applied Science - Business Administration And Management
University of Phoenix
High School Diploma -
John Marshall High School
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