Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Zeljka Jovanovic

Mesa

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

6
6
years of professional experience

Work History

Office Manager

Victory Lap Transport LLC
Gilbert
12.2022 - Current
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in recruiting, onboarding and training new employees.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Assisted in developing budgets for departmental expenses.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Developed and implemented office policies and procedures.
  • Developed effective communication strategies between departments within the organization.
  • Provided administrative support to management team including preparing reports and presentations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Organized company events including holiday parties, team building activities .
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Monitored inventory levels and placed orders when needed.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Managed office budget to handle inventory, postage and vendor services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Manager

Crumbl Cookies
Phoenix
06.2023 - 06.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with industry regulations and company policies.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with regulatory requirements and industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Monitored staff performance and addressed issues.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Directed recruitment, hiring, and training of new staff members.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.

Remote Sales Rep

Cellular Wireless
Phoenix
09.2023 - 01.2024
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Provided product recommendations based on customer needs.
  • Made outbound sales calls to potential customers to promote products and services.
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Handled escalated customer service issues professionally and efficiently.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Processed orders for customers over the phone.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assessed customer feedback surveys and made adjustments accordingly.
  • Utilized a computer system to track customer accounts and update order information.
  • Researched customer inquiries and provided solutions in a timely manner.
  • Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
  • Provided technical support when needed regarding product installation, usage, troubleshooting.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Followed up on sales leads through outbound calling.

Remote Customer Service Rep

Spectrum
Rochester
09.2019 - 11.2022
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Made outbound sales calls to potential customers to promote products and services.
  • Provided product recommendations based on customer needs.
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Handled escalated customer service issues professionally and efficiently.
  • Processed orders for customers over the phone.
  • Reviewed daily performance metrics such as average wait time, number of calls answered.
  • Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
  • Utilized a computer system to track customer accounts and update order information.
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Provided technical support when needed regarding product installation, usage, troubleshooting.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Followed up on sales leads through outbound calling.
  • Cross-sold additional products and services to purchasing customers.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Developed new leads each day at or above quotas.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Documented sales call data in company software.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Achieved established sales targets by generating new customer accounts.

Education

Associate of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
01-2025

Skills

  • Office management
  • Customer service
  • Microsoft Excel
  • Data analysis
  • Team building
  • Employee training
  • Critical thinking
  • Microsoft office
  • Problem resolution
  • Relationship building
  • Multitasking
  • Research
  • Dependable and responsible
  • Collaboration
  • Written communication
  • Active listening
  • MS office
  • Self-Directed
  • Team management
  • Problem-solving
  • Analytical and critical thinking
  • Planning
  • Microsoft Word
  • Analytical thinking

Languages

Serbian
Professional

References

References available upon request.

Timeline

Remote Sales Rep

Cellular Wireless
09.2023 - 01.2024

Manager

Crumbl Cookies
06.2023 - 06.2024

Office Manager

Victory Lap Transport LLC
12.2022 - Current

Remote Customer Service Rep

Spectrum
09.2019 - 11.2022

Associate of Science - Business Administration And Management

University of Phoenix

Similar Profiles

CREATE PROFILE
Zeljka Jovanovic