Zenfira Abdullayeva
Baku, Mahammad Khiyabani33,BA
Summary
Motivated and results-driven professional with a strong background in client communication, team coordination, and service management. Recently completed an MBA with a concentration in Human Resources Management, strengthening core competencies in leadership, team management, and strategic problem-solving. Strong communication and relationship-building abilities align naturally with the values and dynamic demands of the HR field. Actively participated in the Strategic HR Forum, including meetings and discussions with HR professionals.
Now seeking to leverage both practical experience and academic knowledge to build a successful career in Human Resources within a dynamic corporate environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales & Client Relations Specialist
EDS MED CARE
04.2025 - 07.2025
Responded to inquiries from international clients and provided detailed information about medical services
Promoted dental and aesthetic treatment packages, guiding clients based on their needs
Supported clients throughout the process, from initial contact to post-treatment follow-up
Coordinated with the Turkish head office to ensure accurate scheduling and smooth communication
Reason for leaving: Closure of the Baku office
Junior Telesales and Direct Sales Specialist
PASHA INSURANCE
04.2024 - 04.2025
Consistently exceeded annual sales targets, achieving over 120% of performance goals, which led to a role promotion opportunity
Supported telesales activities through outbound calls and customer follow-up
Utilized assigned leads and independently sourced new potential clients to boost sales
Provided detailed product information to potential clients
Assisted in managing sales documentation and contract processing
Handled customer questions and provided timely support
Reason for leaving: Accepted new job opportunity
Telesales and DirectsalesAsisstant
PASHA INSURANCE
05.2021 - 04.2024
Insurance Assistant
Avrasiya Hospital
11.2020 - 05.2021
Registered patients and directed them to doctors
Communicated with insurance companies to confirm treatments
Assisted patients with insurance approvals
Coordinated between patients, doctors, and insurance representatives
Education
MBA - Human Resources Management
Azerbaijan Technical University
09.2023 - 06.2025
Bachelor - Biology
Baku Sate University
09.2016 - 06.2020
Skills
Flexibility
Communication proficiency
Cohesive team development
Management expertise
Leadership qualities
Solution-oriented mindset
Team collaboration
Languages
English
Upper intermediate
Russian
Elementary
Turkish
Fluent
Volunteer Experience
ASAN Service
Volunteer | June 2021 – August 2021
Assisted with daily service operations to support public service delivery
Developed communication, teamwork, and presentation skills through direct interaction with citizens
Certification
Communication Culture, Develor Azerbaijan (June 2021)
Telesales Skills, Actual LLC – Trainer: V. Rahimli (October 2021)
Negotiation Skills, Develor Azerbaijan (June 2022)
Stress Management, HG Academy (August 2022)
Phone Sales, PASHA Insurance Academy (October 2022)
Time Management, PASHA Insurance Academy (April 2023)
Sales Techniques, PASHA Insurance Academy (September 2023
References
Gunash Nuriyeva (+994) 50 201 10 03 Lecturer, Azerbaijan Technical University, UNEC
Atirnisa M.Mustafayeva, (+994)50 231 22 10, Senior Team Leader, Pasha Insurance
Timeline
Sales & Client Relations Specialist
EDS MED CARE
04.2025 - 07.2025
Junior Telesales and Direct Sales Specialist
PASHA INSURANCE
04.2024 - 04.2025
MBA - Human Resources Management
Azerbaijan Technical University
09.2023 - 06.2025
Telesales and DirectsalesAsisstant
PASHA INSURANCE
05.2021 - 04.2024
Insurance Assistant
Avrasiya Hospital
11.2020 - 05.2021
Bachelor - Biology
Baku Sate University
09.2016 - 06.2020
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