Zeynal Alakbarov
Baku
Summary
Operations Leader with strong international background in logistics and platform operations. Experienced in building and guiding high-performing teams, optimizing budgets across multiple markets, and driving process standardization at a regional scale. Proven track record of enhancing quality, reducing risks, and delivering measurable business impact through cross-functional initiatives.
Overview
5
5
years of professional experience
Work History
Operations Team Lead - Platform Quality
Wolt
South Region
10.2024 - Current
- Responsible for operations quality, compliance, and fraud monitoring across 9 countries in the South Region
- Led a cross-functional international Quality & Compliance team, driving performance and growth
- Together with the team, took ownership of the Efficiency budget that directly impacted key quality metrics
- Introduced new processes for courier and delivery quality-related complaints, improving resolution speed and fairness
- Implemented an active fraud monitoring process, reducing risk and strengthening compliance across markets
- Improved daily operational processes, driving progress on key performance metrics
- Launched and transferred ownership of improvement projects to employees, empowering them to address metric components
- Standardized quality and compliance frameworks to ensure smooth and consistent operations across the region
- Applied change management practices by tailoring and introducing processes based on local market specifics
- Collaborated with Supply and Efficiency teams to integrate quality objectives into overarching strategic plans.
- Maintained strong cross-functional and cross-regional collaborations for knowledge-sharing and alignment
- Engaged in stakeholder management, partnering with Global Quality, Global Law, and Compliance teams to align regional initiatives with global standards
- Mentored and developed team members, fostering professional growth and maximizing their contribution to organizational goals.
Operations Specialist - Platform Efficiency
Wolt
South Region
06.2024 - 10.2024
- Responsible for courier pricing and efficiency across 9 countries in the South Region
- Increased efficiency in most cities within a short period by actively adjusting pricing models
- Monitored key operational and financial metrics to ensure smooth and fair rollout of new payment models
- Designed and ran A/B tests and other payment-related experiments to optimize courier incentives and costs
- Implemented a payment model calculator to support data-driven pricing and decision-making
- Monitored regional budgets to align courier costs with company goals
- Collaborated cross-country with local teams to ensure successful implementation and adaptation of pricing models
- Worked closely with the global HQ team to align regional processes with company-wide standards
- Standardized processes to ensure smooth and consistent operations across the region
Operations Specialist
Wolt
Baku
10.2023 - 06.2024
- Monitored and adjusted city configurations to ensure efficient logistics and on-time deliveries
- Managed courier fleet operations, including capacity and performance
- Improved cash product workflows and related operational processes
- Monitored courier quality and performance, introducing measures to raise service standards
- Conducted fraud monitoring and implemented processes to reduce fraudulent activity
- Supported local testing and rollout of new features provided by the global team
- Proposed product roadmap initiatives that positively impacted operational efficiency
- Ran courier payment experiments and optimizations to improve fairness and efficiency
- Updated and maintained training materials for courier partners
- Collaborated effectively across departments to deliver operational improvements
- Implemented new processes for monitoring and managing branded cars
- Supported preparations and execution for area expansions
Operations Associate
Wolt
Baku
02.2022 - 10.2023
- Facilitated effective communication with courier partners, enhancing partner satisfaction levels.
- Resolved issues regarding work-life balance, tax, and bank documentation for courier partners.
- Conducted onboarding and training sessions for new couriers to develop essential skills.
- Organized collaborative projects with courier partners to improve delivery quality through feedback meetings.
- Monitored performance metrics to identify improvement opportunities and implement optimization strategies.
- Led initiatives to optimize delivery processes, resulting in increased efficiency and reduced delivery times.
- Streamlined operations in logistics and payment processing to enhance business effectiveness.
- Utilized data visualization tools like Looker and Excel for informed decision-making insights.
Support Associate
Wolt
Baku
09.2020 - 02.2022
- Managed communication with customers, courier partners, and restaurant/retail partners via chat and calls.
- Resolved issues related to active orders and technical challenges, ensuring seamless user experiences.
- Achieved and exceeded performance targets as a Support Associate through consistent high performance.
- Trained and mentored new employees, enhancing qualifications and overall team performance.
- Initiated active monitoring of ongoing orders using city maps, improving delivery efficiency.
- Assumed role of Shift Lead to maintain operational continuity and demonstrate leadership skills.
- Contributed to technical software changes that enhanced support team capabilities.
- Developed chat-bots for restaurant/retail partners, streamlining communication and improving partner satisfaction.
Education
MBA - Economics And Management of Production & Services
Azerbaijan State University of Oil And Industry
Baku06-2023
BBA - Administration And Management of Industry
Azerbaijan State University of Economics
Baku06-2021
Skills
- Strategic Operations Management
- Process Improvement
- Data Analysis & A/B Testing
- Cross-functional & International Collaboration
- Team Leadership & People Development
- Fraud & Compliance Management
- Budget Management
- Microsoft Office
- Looker
- Snowflake
- Datadog
- Monday
- Ravelin
- Incognia
- GeoJson
- Intercom
- Workday
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
German
Intermediate (B1)
B1
Timeline
Operations Team Lead - Platform Quality
Wolt
10.2024 - Current
Operations Specialist - Platform Efficiency
Wolt
06.2024 - 10.2024
Operations Specialist
Wolt
10.2023 - 06.2024
Operations Associate
Wolt
02.2022 - 10.2023
Support Associate
Wolt
09.2020 - 02.2022
MBA - Economics And Management of Production & Services
Azerbaijan State University of Oil And Industry
BBA - Administration And Management of Industry
Azerbaijan State University of Economics