Zhala Mirzayeva
Baku
Summary
As being a dedicated professional with strong organizational skills I firmly believe in effective communication. I’m passionate about continuous growth and thrive in environments where there will be growth in my abilities and contribution to a team’s success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
GSGS Operations Associate
Mercator by Citco
Vilnius
1 2023 - 2 2024
- Collaborated with cross-functional teams to achieve project goals and meet deadlines
- Registered and approved over 100 invoices by verifying the accuracy of included relative tasks and contracts
- Communicated with business partners to ensure accurate and timely invoice processing, clarifying any discrepancies or missing information on invoices
- Updated shared data in the system, maintained data integrity and accuracy, and kept track of payments made
- Researched and resolved discrepancies in invoices by investigating inconsistencies such as unmatched purchase orders or incorrect pricing.
Customer Support Specialist
Bankoff
Baku
02.2022 - 06.2022
- Provided technical support to customers, guiding them through product functionalities and troubleshooting any problems
- Responded to over 70 client queries and fixed disputes in a timely manner by understanding clients' issues and researching knowledge bases or internal resources to find solutions
- Fixed disputes by identifying the root cause and working towards a resolution that addresses the issue effectively and satisfies the customer
- Recorded customer cases in the local system, ensuring a clear history of interactions and the resolution achieved.
iGV Team Leader
AIESEC
12.2018 - 09.2019
- Attracted Exchange Participants to local internship and volunteer programs by identifying target demographics and personal needs of individuals
- Facilitated communication with foreign partners to ensure a smooth exchange experience
- Motivated and led a team to achieve program goals by delegating tasks effectively and fostering a collaborative and supportive work environment.
Education
Master of Arts - International Project Management
Vilnius University
Vilnius, Lithuania 09.2022 - 04.2024
Bootcamp: Product Owner -
International Bank of Azerbaijan - Tech Academy
Baku, Azerbaijan 02.2022 - 05.2022
Bachelor of Science - Interpretation And Translation
Baku Engineering University
Baku, Azerbaijan 09.2016 - 05.2021
Skills
English (C2)
Turkish (C1)
Russian (A1)
Operations Management
Operational Efficiency
Time Management
Analytical thinking
Communication
Team Support
Strategic Planning
Jira
Slack
MS Office
Accomplishments
- IPMA Young Crew Lithuania PM Championship 2023 - Winner
- Unihub Hackathon 2020 - Winner
- 2020 Enactus Azerbaijan Virtual National Competition - 3rd place
- Recipient of Azerbaijan Governmental Scholarship 2016-2021
- Recipient of Lithuanian State Scholarship (2022-2024)
Certification
IPMA D - Certified Project Management Associate
Timeline
IPMA D - Certified Project Management Associate
03-2024
Master of Arts - International Project Management
Vilnius University
09.2022 - 04.2024
International Bank of Azerbaijan - Product Ownership Bootcamp
05-2022
Customer Support Specialist
Bankoff
02.2022 - 06.2022
Bootcamp: Product Owner -
International Bank of Azerbaijan - Tech Academy
02.2022 - 05.2022
Google - Project Management Specialization
12-2021
Google - Agile Project Management
12-2021
iGV Team Leader
AIESEC
12.2018 - 09.2019
Bachelor of Science - Interpretation And Translation
Baku Engineering University
09.2016 - 05.2021
GSGS Operations Associate
Mercator by Citco
1 2023 - 2 2024
Similar Profiles
Dariusz ZagajewskiDariusz Zagajewski
Steward at Surf Subsea/Mercator Crewing/Maersk Supply ServiceSteward at Surf Subsea/Mercator Crewing/Maersk Supply Service
Aya AdachiAya Adachi
Analyst at Mercator Institute Of China Studies (MERICS)Analyst at Mercator Institute Of China Studies (MERICS)
SANTIAGO MARTINEZ ROLDANSANTIAGO MARTINEZ ROLDAN
Commercial Sales Executive at Mercator TransportCommercial Sales Executive at Mercator Transport
Asad AkhundovAsad Akhundov
Chief accountant at Azerbaijan Company for Poultry Development MMCChief accountant at Azerbaijan Company for Poultry Development MMC
Elmira AliyevaElmira Aliyeva
Team Member – Machine Learning Developer at ADA University, Data & Information EngineeringTeam Member – Machine Learning Developer at ADA University, Data & Information Engineering