Zhane Wall
Phoenix
Summary
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carvana
Tempe
06.2024 - 08.2025
- Assisted customers in selecting vehicles based on preferences and needs.
- Resolved customer inquiries through phone, email, and live chat support.
- Provided detailed information about vehicle features and financing options.
- Managed customer feedback and escalated issues to appropriate departments.
Customer Service Representative
Magnolia Bank
Phoenix
06.2021 - 06.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
TRUCK DRIVER
Align 3 Logistics
07.2018 - 02.2021
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained daily, legible DOT log book and submitted corresponding documents
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
CUSTOMER SERVICE REPRESENTATIVE
Conduet
06.2016 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Welding
The Refrigeration School
Phoenix, AZSkills
- Transportation Safety
- Safe Driving
- CRM software proficiency
- Customer satisfaction measurement
- Shipping and Logistics
- Data Collection
- Consultative Sales
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Account updating
- Data Entry
- Scheduling
- Receiving support
- Active Listening
- Proofreading
- Sales expertise
Certification
OSHA 10, 06/2016
Timeline
Customer Service Representative
Carvana
06.2024 - 08.2025
Customer Service Representative
Magnolia Bank
06.2021 - 06.2024
TRUCK DRIVER
Align 3 Logistics
07.2018 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
Conduet
06.2016 - 10.2019
Some College (No Degree) - Welding
The Refrigeration School