Zina McClure
Glendale,AZ
Summary
Dynamic professional with a proven track record in operations management at Palacios Marine Industrial, excelling in strategic planning and team development. Skilled in empathetic communication and effective problem resolution, I enhance productivity and foster a culture of continuous improvement, ensuring optimal outcomes in both business and client care environments.
Overview
17
17
years of professional experience
Work History
Caregiver
Valley Of The Sun Homecare
03.2023 - Current
- Assisted 10-15 clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
General Manager of Operations
Palacios Marine Industrial
12.2019 - 03.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives by 20%
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Led a team of 15+ throughout daily tasks in a timely manner to successfully reach goals
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Operations Manager
GCA Service Group
04.2008 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements for around 60 people on average.
- Developed and maintained relationships with external vendors and suppliers.
Skills
- Empathetic communication
- Prioritization and scheduling
- Elderly care
- Effective problem resolution
- Operations management
- Team skill enhancement
- Business analysis
- Strategic team guidance
- Quality control
- Sustainable waste practices
Timeline
Caregiver
Valley Of The Sun Homecare
03.2023 - Current
General Manager of Operations
Palacios Marine Industrial
12.2019 - 03.2023
Operations Manager
GCA Service Group
04.2008 - 12.2019
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