Zina McClure
Glendale,AZ
Summary
Dynamic professional with a proven track record in operations management at Palacios Marine Industrial, excelling in strategic planning and team development. Skilled in empathetic communication and effective problem resolution, I enhance productivity and foster a culture of continuous improvement, ensuring optimal outcomes in both business and client care environments.
Overview
17
17
years of professional experience
Work History
Caregiver
Valley Of The Sun Homecare
Phoenix, AZ
03.2023 - Current
- Assisted 10-15 clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
General Manager of Operations
Palacios Marine Industrial
Phoenix, AZ
12.2019 - 03.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives by 20%
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Led a team of 15+ throughout daily tasks in a timely manner to successfully reach goals
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Operations Manager
GCA Service Group
Camp Pendleton South, CA
04.2008 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements for around 60 people on average.
- Developed and maintained relationships with external vendors and suppliers.
Skills
- Empathetic communication
- Prioritization and scheduling
- Elderly care
- Effective problem resolution
- Operations management
- Team skill enhancement
- Business analysis
- Strategic team guidance
- Quality control
- Sustainable waste practices
Timeline
Caregiver
Valley Of The Sun Homecare
03.2023 - Current
General Manager of Operations
Palacios Marine Industrial
12.2019 - 03.2023
Operations Manager
GCA Service Group
04.2008 - 12.2019