Zinyət Ağaməmmədova
Baku
Summary
Experienced with vendor selection, contract negotiation, and supply chain optimization. Utilizes analytical skills to identify cost-saving opportunities and enhance procurement processes. Knowledge of effective supplier relationship management and compliance with procurement policies.
Overview
7
7
years of professional experience
Work History
Procurement Specialist
Libraff MMC
10.2022 - Current
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Oversaw inventory control, accounting, and supply reports.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Researched and identified potential new suppliers to increase vendor base.
Sales Representative
Libraff MMC
12.2019 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Call Center Agent
Asprof
01.2018 - 11.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Sub-bachelor Degree - Operation of Oil And Gas Fields
Azerbaijan State Oil And Industry University
Azerbaijan, Baku07-2020
Skills
- Effective communication
- Purchasing processes
- Writing and verbal communication
- Order placement
- New vendor setup
- Cost analysis
Timeline
Procurement Specialist
Libraff MMC
10.2022 - Current
Sales Representative
Libraff MMC
12.2019 - 10.2022
Call Center Agent
Asprof
01.2018 - 11.2019
Sub-bachelor Degree - Operation of Oil And Gas Fields
Azerbaijan State Oil And Industry University
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