Ziya Asgarov

• Answering customers’ questions according to the data in related programs

• Accepting and recording customers’ problems and complaints

• Receive and sort mail and deliveries

• Manage internal mail process

• Schedule appointments

• Treating customers in a friendly and patient manner

• Outbound calls

• Debt calls

• Develop sales and dealing with customer

• Prepairing different reports

• Report preparation related to invoice validation from roaming operators.
• An aging report on outstanding debts on roaming operators.
• Different daily tasks related to roaming or projects.

• Answering customers’ questions according to the data in related programms

• Making necessary actions according to customers’ requests (via related

programms)

• Accepting and recording customers’ problems and complaints

• Treating customers in a friendly and patient manner

• Preparing relevant reports regarding responsible working areas

• Team leader's supporter

• Responsible of Call Centre in night shifts

• Answers phone calls;
• Provides advisory support to customers in accordance with the department’s area of activity and assists in answering arising questions;
• Applies communication technology and techniques in accordance with the approved literature list;
• Checks and corrects all types of unsuccessful payments through the terminal on a daily/weekly/monthly basis;
• Provides all necessary information to customers regarding services, tariffs, procedures, and promotions;
• Enters accepted information into the database;
• Contacts customers to obtain necessary information (informative calls; surveys/questionnaires);
• Registers customer inquiries and directs them to the relevant departments;
• Records and forwards customer suggestions and complaints to the relevant departments;
• Submits monthly reports.