Field Service Engineer
Zoë Strimbu
HPSP
Phoenix,AZ
1
Certification
5
years of professional experience
Professional field service engineer with strong technical acumen and hands-on experience in semiconductor field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in preventative maintenance, customer support, and technical documentation.
Work History
Field Service Engineer
1 Year 6 Months- Perform onsite installation, modification and maintenance of systems and equipment.
- Communicate with clients to assess issues, explain repairs, and confirm service completion.
- Support process improvements, contributing ideas to the team to enhance tool production and performance.
- Enhance customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Assist with customer escalations, providing accurate data in a timely manner.
- Improve equipment reliability by conducting thorough field service repairs and preventative maintenance tasks.
Field Service Technician
1 Year 1 Month- Responded quickly to emergency maintenance requests for timely on-call support.
- Delivered professional client interactions, earning consistent positive feedback for service excellence.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Fostered continuous improvement culture by encouraging team members to share and implement process enhancement ideas.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Learned and adapted quickly to new technology and software applications.
- Mentored 6 new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Acquired new skills rapidly to new technology and software applications.
Automotive Body Technician
2 Years 3 Months- Met vehicle delivery deadlines, enhancing customer satisfaction and reducing disruptions to their daily routines
- Built trust with customers and coworkers by upholding professionalism, ethics, and integrity in all interactions
- Prevented future issues by conducting thorough inspections and recommending preventative maintenance measures
- Replaced and repaired vehicle parts according to work order instructions
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair
- Utilized collision repair hammers, welders and grinders to address bodywork needs
- Reassembled and replaced parts to complete body repairs
- Prevented future issues through thorough inspections and recommending preventative maintenance measures to customers
- Inspected vehicles to identify and document repair needs
Education
Bachelor of Science - Chemical Engineering
- Relevant Coursework: MATLAB, Autodesk Fusion, and Arduino experience
- 3.9 GPA
High School Diploma
- Honor Roll Graduating Class 2018
Skills
Technical troubleshooting
Team mentoring
Data analysis
Hardware and software installation
Mechanical skills
Technical documentation
System installation
Field data analysis
Remote assistance
Mechanical diagnostics
Client relations
Certification
- OSHA Safety Certification
- I-Car Certifications: Hazardous Airborne Pollutants, Spot Welding, Panel Repair, Body Hammers and Tools, Filler
- Arizona Driver's License
Timeline
Field Service Engineer
HPSP
05.2025 - CurrentRead More
Field Service Technician
Centrotherm
04.2024 - 05.2025Read More
Automotive Body Technician
Service King Collision
01.2022 - 04.2024Read More
Arizona State University
Bachelor of Science from Chemical Engineering
Read More
New School For The Arts And Academics
High School Diploma
Read More