Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Morrow

Phoenix

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Enchantment Resort. Proven ability to manage high-volume dining environments while ensuring guest satisfaction. Adept in cash handling and guest engagement, consistently delivering memorable experiences and maintaining a clean, organized atmosphere.

Overview

8
8
years of professional experience

Work History

Server

Zu Izakya
03.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Line Cook

Omni Hotels & Resorts
07.2023 - 03.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

House Cleaner

Cleaning Authority
05.2023 - 07.2023
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Airbnb Cleaner

Sarazona
01.2023 - 04.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Banquet Server

Enchantment Resort
08.2018 - 01.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.

Server Assistant

Enchantment Resort
08.2018 - 01.2023
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.

Housekeeper

Enchantment Resort
04.2016 - 08.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

South Verde
Camp Verde, AZ
01-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining

Timeline

Server

Zu Izakya
03.2024 - 06.2024

Line Cook

Omni Hotels & Resorts
07.2023 - 03.2024

House Cleaner

Cleaning Authority
05.2023 - 07.2023

Airbnb Cleaner

Sarazona
01.2023 - 04.2023

Banquet Server

Enchantment Resort
08.2018 - 01.2023

Server Assistant

Enchantment Resort
08.2018 - 01.2023

Housekeeper

Enchantment Resort
04.2016 - 08.2018

South Verde

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Zoe Morrow