Zoey Lopez
Mesa
Summary
With over 11 years of experience in the service, retail, and beauty industry, I am a dedicated professional seeking to utilize my skills and positive personality to contribute to your organization. In 2018, I graduated with a diploma in esthetics from Penrose Academy, further enhancing my expertise in the field. Known for my outgoing and approachable nature, I excel in team environments and strive to provide exceptional service. With a strong work ethic and a history of exceeding expectations since the age of 15, I consistently go above and beyond. Confident in my abilities, I am certain that I can make a valuable impact within your company. Additionally, I am open to relocation anywhere and authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Silver Service Staff
The Patio and Grill at Las Sendas
10.2023 - Current
- Company Overview: The restaurant is located in a golf resort
- I am currently employed as a server at The Patio and Grille in Las Sendas
- I have gained some training as a Sommelier
- I provide exceptional fine dining service, maintaining high standards while ensuring an enjoyable and memorable experience for our guests
- I consider it a significant accomplishment that our establishment has a high rating of 4.7 on open tables on Yelp
- The restaurant is located in a golf resort
Front Desk Receptionist/ Sales assistant
W Scottsdale by Marriott
08.2022 - 01.2024
- My position was working the front desk as a receptionist and a sales associate in the spa
- I provided customer service while greeting customers with warmth and being an empathetic listener
- I offered professional presentations of our products while communicating verbally and electronically scheduling appointments and selling products
- I also did the laundry and cleaning, keeping the establishment sanitary
Guest Sales Associate
European Wax Center
10.2020 - 01.2022
- My responsibilities as a GSA included answering the phones, booking appointments, and hitting our sales goals that were provided weekly by our manager via weekly meetings
- I also was given the responsibility to open and close the store after the management saw my reliability, loyalty and flexibility
- Other duties included reception, scheduling, operating cash and managing transactions
- Keeping the organization clean including products and tools
- I always met our monthly sales goals and ultimately exceeded sales targets
- Working in retail has given me the skills to be an active listener, have patience while in any heated situation
- I have learned and honed the ability to make a customer feel valued and understood in a professional and ethical way
- I am a teamplayer and can work under pressure throughout busy times and if short staffed, I can prioritize urgent tasks from less pressuring issues that need to be done
Sales Associate/ Makeup Artist
Dillards
09.2019 - 03.2020
- My position employed with Dillards both included providing excellent customer service, selling products, providing and applying makeup application, cleaning, inputting/outputting product, and building clientele
- After only being there for two months, I was acknowledged as the top number two seller in the department
Twin Peaks Girl
Twin Peaks
04.2018 - 09.2019
- As a Twin Peaks girl our responsibilities included providing excellent customer service with high standards
- Every pre shift we went over memorization of the menu
- Not only were we graded on the menu, but also on our physical appearance
- We were expected to wear a full face of makeup everyday, style our hair, stay in shape, have our nails done, as we were graded on this every shift we walked into
- Our goal was to give them a fun and enjoyable experience
- We were required to be personable yet professional
- Twin Peaks helped me build a more personable customer service experience, while working in a fast pace busy environment
Server
Applebees
09.2017 - 06.2018
- My job duties included providing great customer service, bussing tables, side work, and upselling
- Applebees was my first experience serving job
- This job provided me with lots of tools and techniques
- Learning these skills at a young age helped me to pursue a career in the service industry
Education
Esthetician School in Esthetics -
Penrose Academy
Mesa, AZ05.2018
High School Diploma -
Mesa High school
Mesa, AZ05.2017
Skills
- Retail Sales
- Serving/Bartending
- POS
- Restaurant Experience
- Makeup Application
- Food Service
- Host/Hostess
- Food Industry
- Busser
- Food Safety
- Working well under pressure
- Expert Serving
- Experienced Customer service
- Expert Upselling
Personal Information
Age: 26
Timeline
Silver Service Staff
The Patio and Grill at Las Sendas
10.2023 - Current
Front Desk Receptionist/ Sales assistant
W Scottsdale by Marriott
08.2022 - 01.2024
Guest Sales Associate
European Wax Center
10.2020 - 01.2022
Sales Associate/ Makeup Artist
Dillards
09.2019 - 03.2020
Twin Peaks Girl
Twin Peaks
04.2018 - 09.2019
Server
Applebees
09.2017 - 06.2018
Esthetician School in Esthetics -
Penrose Academy
High School Diploma -
Mesa High school
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