ZUBAIR AHMED
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Real Estate Agent
RNS Real Estate
Dubai, United Arab Emirates
05.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- provide guidance and assist sellers and buyers in marketing and purchasing property for right price under best terms •
Consumer Proactive Agent
DU TELECOM
06.2017 - 04.2023
- Handling both inbound/outbound calls and facilitating customers in understanding company products and the features while using interpersonal skills in retaining them
- Utilizing proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs
- Build relationships with customers in a way that fosters trust
- Creatively negotiate pricing and bundling by making offers of Plans and/or discounts according to Company guidelines
- Educating customers on active product features, service offerings, billing, charges, and product value
- Tools I have worked on MS Office, MS Dynamics CRM, DSP, and CITRIX Application
- Specialties at Customer relationship management, Lead generation, new business development, Business analysis, cold calling, B2B, B2C, Sales Operation, Customer satisfaction, Business Planning
- Close multi tickets per day
- Manage launching new products & Services Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Determine the best solution based on the issue and details provide by the customers.
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Telecommunication Office Administrator
DU Office Business Center Tower
09.2016 - 05.2017
- Handled internal administrative tasks including incoming calls or internal calls from staff members
- Maintained proper record of mail deliveries
- Assisted in the preparation of meetings
- Facilitated guests walking in for appointments and official meetings Kept department’s documentation and databases up to-date
- Validated product inventory and updated promotions
Education
M.A (POLITICAL SCIENCE) -
University of Peshawar
M.A (INTERNATIONAL RELATIONS) -
B.A (ECONOMICS & STATISTICS) -
F.A (MATHS, STATISTICS, ECONOMICS) -
SECONDARY SCHOOL (SCIENCE GROUP) -
01.2006
Skills
- Hard working & flexible to work with people of multicultural backgrounds
- Good interpersonal skills- conflict handling, building trust, empathy, etiquette's, handling difficult people, communicating with valuing diversity and negotiating
- Strong organizational skills
- Excellent teamwork
- Negotiation
- Lead Follow Up
- Highly Professional
- Highly Organized and efficient
- Proven Leadership skills and ability to motivate
Certification
Diploma in Information and Technology, 2014 - 2015, GOVT College of Technology, Peshawar
Personal Information
Visa Status: Employment visa
Valid Driving license.
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Real Estate Agent
RNS Real Estate
05.2023 - Current
Consumer Proactive Agent
DU TELECOM
06.2017 - 04.2023
Telecommunication Office Administrator
DU Office Business Center Tower
09.2016 - 05.2017
M.A (POLITICAL SCIENCE) -
University of Peshawar
M.A (INTERNATIONAL RELATIONS) -
B.A (ECONOMICS & STATISTICS) -
F.A (MATHS, STATISTICS, ECONOMICS) -
SECONDARY SCHOOL (SCIENCE GROUP) -
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